QEEQ CAR RENTAL REVIEWS

We could not process the €1,100 deposit on any of our credit cards- so forced to buy the €300 premium insurance. After car hire finished we were sent a bill for €106 for cleaning fee and let delivery.... this was NOT communicated to us before we took the car hire. So for a $200 car hire we have now payed in total $800 !!!! This is ridiculous. And something we simply cannot afford. We will be contacting our credit card company to dispute the final charge. And very disappointed with this experience. Alan and elizabeth peacock

The first time in life I got the same car I booked, a Fiat 500 cabriolet. A good start when we arrived at Avance in the hall of the airport. The employee asked of course if I wanted to upgrade the insurance. I answered negative and he stayed polite and didn't push for more. After the paperwork we got many recommendations to visit on the island. We were positive supprised about the kindness of the employee after I got so many times screwed up at rental car companies. But the employees of Avance are different, excellent! On the papers was clear how much fuel was left and you can bring the car back with the same amount of liters. The Fiat was in perfect condition and we enjoyed the cabriolet a lot.

Car was fantastic, excessive wait as the car was not ready they said due to not know flight numbers. It was a private rental which is no reason not to have it ready. Was not a fan of the lady on the desk.

Good car at a good price, will look at using in the future.

Order. A golf and got a estate wot we did not wont

The car was Kia Ceed and it was dirty and it was rainy when I picked the car up. I couldn't spend so much time to look the car around. But I took lots of pictures of the car. There was damage in front of the car and they gave me that car with specified damage in the pickup form. I drove that car 14 days and didn't use rear seats. When I went to drop that car, one guy came from the cabinet and he just opened the door and realized very very very small point that I couldn't see at my first look. There was a little and tiny dent that I didn't see before and he said me we have to charge this dent to you. I show the initial photos to him but he was getting stuck in to charge that dent to me. My initial photos contain that area too but it was so rainy and that point was wet. So hard to realize with eyes but "Micheal"(the guy's name was according to his told) seen this point at first look. And he said to me I have already charged 232GBP for that dent. I couldn't understand when he charged when he decided to charge. According to his measure dent was 30mm. But as you can see the attached picture its not over the 5mm. I will report your company to my bank as that was a fraud. Also, I asked the "Micheal" to show this dent wouldn't be charged the next person who rent this car. He told me he had already entered that damage in their system. I requested to see his report and there was nothing in that car detail!!!

It was quite simple and helpful. Nothing was unexpected. Very happy to use your website.

We rented two cars at the exact same price and with the same description. One car was significantly better than the other. Around 5 years newer. Generally the price was low, so can't complain too much

It was easy, but the picture was misleading. Showing what looks like a new model when the car we get is probably close to 10 years old. Had a CD player.

Messaged on arrival and picked up quickly. Happy with the checkin & drop off service. Overall a very pleasant experience and good value for money

It would have been nice to know that Firefly was located at the Hertz counter as wasted time looking for office. Also was assured when booking car that a walker could fit in car. Did but with much difficulty

This time ad it was very early in the morning, Routes staff were nice and as there were not many people the pick up was pretty much easy and smooth compared to the last time. The only thing I would like Routes to do is give the car with full tank gas instead of 3/4th as it would be easy for customer to return it with full tank as I had no option of filling it until 3/4 and had to fill it full

It was very easy to book and cancel reservation, I had to cancel due to chnage in plan and the whole thing was very smooth

Staff spoke good English which was very helpful. As it was my first time taking a car from Wroclaw Airport I missed the entrance into the Return Rental Car signage as this was not very obvious. I am sure colour coding the signage can help direct people if its their first time returning ALL Rental Cars not just Hertz.

All was fine. I had the booking confirmation came before expectations...Thank You.

We had to change first car as we felt it was not reliable ,car was changed and that car was brought to us and that car was fine

New car. Good car.

Easy to use. Cheap price compare to other websites.

Drop off was great the pick up was not a good experience. Firstly pickup location says Pyrmont but it was actually Sydney Central which is a different location. I did everything I could to make a smooth checkin as we had an itinerary and small children, including doing the online checkin. The system was apparently down when we arrive and so the guy seemed to have no idea what we had booked and paid for already. Including that we had booked two child seats but was only given one! Eventually after complaining the guy went to a different site to get one, he was still confused as to what we paid for including trying to charge me twice for this booking. He also said he was too busy for a pre inspection so I had to take pictures and email to Europcar; there was a lot of damage and I didn't know what they had recorded. All in it added a two hour delay, to the start of our journey which cost us. Also when I emailed the pictures I got one back saying this doesn't mean any proof it was pre existing! No problems dropping it off.

Responsive on queries I had, just one problem of the pick up location not matching. Luckily I spotted in time.

Car was great and what we needed. Happy with the service. Shuttle bus to LAX was regular and prompt.

Booking platform was easy to navigate. Will use again.

Car was in good condition except both the rear tyre are totally worn out.

The Avis staff were great to deal with and the car was an absolute dream to drive. The price I got was almost unbelievable. The return process was clear for the public holiday. An overall great experience.

The website and app are very easy to use. The prices are very clear (and great!) I will be using Easyrentcars.com again in the future.

I waited for a long time because the system for down. And I was hold a bond of A$400 on my card when Easyrentcars specified when I booked the car that the bond held would be A$100

You should update the info and advise the customer the Europcar holds an amount of A$400 on your card.

a great service

I was afraid of the comments of other users, but the service of the site is impeccable, car to go

Lack of communication during pick up. The wait was long and we were not given details of the driver or pickup vehicle. The driver wasn’t informed of who he is picking up as well. There was so much confusion as we kept wondering if we’re boarding the right vehicle. Car was not clean as well, could have been better with a quick wipe down.

I didn't get the car that I booked. I booked Toyota corolla and they gave Nissan Tiida.