QEEQ CAR RENTAL REVIEWS

everything meet expectation.

Deductible high & refund takes too long

There was no windshield washer fluid in reservoir. This is a serious safety issue.

Boa experiência, carro um pouco além do uso para padrão americano e com a palheta ruim. Pelo menos não tentam ficar empurrando seguros. Good experience, car just apart from use to American standard and bad pole. At least you try to keep pushing insurance.

Very good.

The people working there are really helpful . Excellent work there

30min wait for shuttle, they bullied me to buy more insurance and then they refused to rent to us because my licensed was Australian and passport was US...despite showing them my Australian residency visa...never had problem with any other agencies.

after getting to the airport I had to wait a very long time to be picked up. The person on the phone said they were closed as it was after 6pm yet the website said they were open to 8pm. They wanted to charge me a late call out fee which IO refused to pay. The woman who picked me up wasn't a very good driver and had no idea where she was going even using a GPS on her phone

Their customer service and emergency road service was terrible. It took more than 4 hours for customer service to return my call and once they did, they disconnected me when transferring me to emergency road service which is automated. I’d already called them and it took 2 hours for a return call which had I been stranded could have proved dangerous and possibly fatal. Then it was almost 2 more hours before they gave me a new car. Additionally, I’d made an error on the drop-off time of the vehicle. I’d indicated 4:00 am instead of 4:00 pm on the same day. Myoverall cost skyrocketed to 376.00 US $ rather than the CDN rate! Overall, I’m am extremely dissatisfied

The car did not fully meet my expectations, because on my way to my destination the engine reduced power (and it was not clear why) and that is annoying when driving in the mountains. The staff was very committed and helpful. The last day I rented the car I saw that something hit the car, they had a look and were happy I reported this and did not charge me for that.

Spent a lot of time arguing about what we had and hadn't booked. But eventually went for a car way above what we had thought we booked. Wether it was good value I will never know I guess ....:)

Waited a long time to be served at collection and then the oil light was on the car! Had to swap the car for another one and it was still very dirty and had a lot of marks and dinks on. This was a convertible, premium car! Drop off signs would be helpful (at Aria, Las Vegas) as took a while to find the office to drop off keys. We were told needed to refuel nearby and take receipt but guy said not necessary. Not a great experience.

Happy with service from Easyrentcars

Rental vehicle was supposed to be a Mercedes Benz Vito. But the vehicle i was fiven was a very old, loud, and smelly Peogeot Traveller with iver 85,000 km.

Was good enough

To complicate to use

I was waiting to be served to drop the car off...a man walked in and went straight to the counter and got served before me...the member of staff wasnt even aware that I'd been sat there for 20 minutes....

The car was GR8, The Pick up was a bit slow & staff tried to give us manual drive car instead of Automatic, so we would not have to wait for automatic car to turn up. We paid for automatic (for safety reasons), so we insisted on it & hence had to wait over 30mins for car to turn up. We had so much difficulty finding the entrance to correct car park at Izmir terminal & due to lack of "CIZGI" signs outside of the car park, we ended up in the wrong car park & when we finally got the Cizgi guy to come up to where we parked (on different level to drop off point), he demanded that we have to pay 20 TL for the car parking payment, even though we explained it was not our fault. The paperwork provided had no clear instruction or map showing correct drop off point & what the procedure was?! we were not happy with the Cizgi staff at pick up/drop off office in car park.

The booking process was clear & efficient

I ordered a Range Rover (Luxury SUV) and got a Mercedes CLS. Good car all the same.

I was really surprised people was not friendly at the location when I was brought to And I was forced to stay more than ours to get the price which I was getting from the website I was told did the website for the problems and they cannot match the price Finally after 1 hour when supervisor shows up he said he will be able to match the price and we was able to leave

Very helpful, the usual add on’s with insurance, my mistake in not noticing there was a mileage restriction but fortunately we were not traveling that far and didn’t exceed it. Car was great

I did it all on line which was very easy

Great staff. The first car had lots of dents and it looked like the trunk lock had been drilled out. We took it anyway, but the rear axle was very noisy on the freeway so we returned it after a few minutes. The staff responded well and quickly found us a new car – also with some dents but mechanically sound. The driver side mirror seemed strange - it was plain glass with no "Blind spot" curvature. I am not sure if this is standard in Chile, but it took some getting used to.

Probably the car type I rented was not ideal for Chilean roads where there are many steep ramps and gullies. It would have been good to have a recommendation for a care with a higher ground clearance.

I got from the UK to Italy in the same time it took to collect the car. 2 hours for collection is unacceptable. Also I booked a full size car and got a Nissan Juke which I do not class as a full size vehicle. Could not be bothered to raise given it took 2 hours to get in the first place.