I was served by a very nice man, Yann. It was his first day in the job but he was excellent. Very friendly yet very professional.
I resent being billed for some petrol when I had filled the car & the 'drop-off' man said everything was OK.
we got a little upgrade, I think as a Toyota Corolla vs Nissan Tiida, a bit better. The service was good but a bit long on pick up and excellent and fast on drop off. In both cases, very friendly.
The car was not cleaned and there were a lot of dents and scratches on it. The rear lights were broken but worked, the handbrake light kept coming on when you went on bumps or uneven road surfaces. The booking said pick-up in terminal but it was a building outside the arrival terminal and you have to walk with your luggages to it. On departure, you have to drop it off at the same place and walk back to the arrival terminal and go thru to departure. No issue if you have only one bag. I have no complaints against the staff, both of them were very nice and accommodating. Here's hoping that the company will update their vehicles.
About QEEQ:8.0/10
It was easy to make a booking and compare prices with other rental companies. Will use the website again
“The car resembled a banger and was unfit for hire!”
About Rhodium:4.3/10
The car was a disgrace. Dented both front and back and all down one side. Large paint scrapes front and rear wings. Parked in a corner which made it very difficult to leave car park. Gold car rep totally unhelpful just kept saying it's all on record sheet, so took a number of photos for my records when i returned the car.
The car was very nice and clear. It was a really good experience to enjoy the trip this way in Turkey.
We just encountered a little difficulty in returning the car. Since there is an earthquake happened days before our trip, it affects the safety of the building of the shop. But we didn't get any notifications from Enterprise. We only notice that when we arrive at the shop and help by the shopkeeper next door.
It would be better if Enterprise could send the map/direction info before head. thanks!
“ATTENTION: Europcar sneaky supervisor tried to downgrade our booking with a cheaper 4WD. Hold tight!”
About Europcar:4.7/10
The service wasn't as expected. Nonetheless, we booked a very good 4WD car, once arrived, it's wasn't available. The Europcar supervisor pushed us to pick a 4WD car from a lower class (and cheaper) once, in reality, one of his employees told us that there were cars to upgrade instead to downgrade our (expensive) booking.
His behavior was very sneaky and if you're not strong in holding your position (I paid for an excellent 4WD), you might end with a car with lower performances.
I believe that they should think more about how to treat better their customers and give real value for the money we spend.
Fox didn't have the car I booked nor a similar car. They give me a smaller size, when I questioned the agent, he became unfriendly. When I went to pick up the car, I saw 2 cars of the model that I booked, but they told me those cars are not ready!!. the condition of the car they give me was terrible, mechanically, the smell, and it did'nt have floor mats, with a hole on the driver side floor. very bad experience.
1. No ones standby for the customer at the car park
2. when i got the car So terrible inside / there were Full of stain From Beer or the other liquid was dry already that sticky and bad smell all in the car .. so i have to clean-up all 5 back seat by myself before let's my family Sat
3. when i want to drop-off the car i call to let them know before I arrival to the airport about 10 mins no ones wating me so i have to wait the staff...
******it's the first time For bad experience with chic car rent cause i always chose this brand everytime that i had travel / may be next time I would find other brand for Standard service. thank for the extremly bad experince.
“Very affordable and easy to book. Will use again”
About Apex:9.3/10
Instructions at Melbourne airport for pick up needs to be updated. I called apex and was directed with much ease.
Car was great and staff very friendly.
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