We received different car then what we booked, smaller in size and caused issues with luggage. At drop off Hetz staff member was very unfriendly and rude, wasted over 40 minutes with this guy.
We did not receive the car that we booked for which was the subaru forester. Instead we got a kia sportage which we could have easily booked for lesser price. Other than that, everything went without a hitch
About QEEQ:10.0/10
Excellent customer service. Helped me when i needed to retimed my pick up.
Excellent car for a great price. We arrived early and were unable to get the car and the counter person was unhelpful and disinterested. We had to come back a couple of hours later to get the car on the time we scheduled it. Would have expected some help
They run out of cars and wanted us to wait 4 hrs to get one, all that because they did not want to give any other class of cars l.
Had to argue to get a car. It was a much bigger group than ordered but i had no advantages to ir.
We had booked Mercedes GLA and when we went there we were told that the car is not available however I believe that easyrentcar confirmed booking after checking availability with them. We were given Jeep. The condition of the tyres was terrible and one of the rear tyre was completely worn out due to which car wasn’t that smooth on the road. We complained to the company and he acted like he doesn’t know anything and said this is company car and they should check it.
I went to Gold Coast at night time and pick up after hours. They gave me a automatic car but Gear box and Transmisson is different I never drive same thing like this before then I have to paid for taxi go to motel. So I come back on next day for request change another automatic car and she approved for me get another one. I was lucky at this time very busy but still left only 1 car available for me changed. But I’m not really happy about my costs going higher up because of fee taxi 2 times.
“Rental company unprofessional, not responsible and not service oriented.”
About PROCAR RENTAL:7.0/10
Unprofessional, Rude & Poor Service. Upon getting the Mazda CX-3, Procar staff named Christian did not bother to check the car together. All he said was you go round and take pictures of the car. Shouldn't they have a more professional renting procedure for customer's peace of mind?
Car remote got cranky after the first few days. Thought was due to weak battery.
On my 12th day, at the peak of the water fall, car remote could not work. Tried for closed to 1 hour in the freezing weather, and it suddenly works.
On my 13th day, car broke down: Steering got very tied and indicator flashes pull over. Fortunately I was in a small town near petrol kiosk.
Called Procar hotline, they referred me to a technical expert and requested me to change battery of the remote control. To diagnosed the problem I have to walked 20 mins in the rain to a shopping center to replace the remote's battery, but the engine still failed to start.
Called Procar again, referred back to staff Christian. Requested him to checked my email of the dashboard indications, I sent. He got impatient and crudely exclaimed that he got 15 email addresses, which one am I referring to, when there is only one email stated on Procar website (Rude).
Instead of getting an agent to take over, he asked me to seek help from kiosk attendance to run start the car and eventually to call a service agent to charge the car battery. That was when the kiosk attendance spotted the broken belt. Service Agent also wasted much time driving to and fro to look for right tools to install the belt.
Wasted more than half a day of my leisure trip thus had to forego some destinations. Also had to pay for the service and got the refund later.
Procar staff could have been proactive to contact and liaised with a service agent instead of having their customer diagnose and communicating via the kiosk attendance. As a leisure traveler, it's devastating: lost time, lost Skype cost, traumatized and stressed.
Tried to make me sign before inspecting the car. Said there was a car manual and it was not there. Brought the car wet so made it difficult to see any scratches on body work
I got upgrade car from Altis to CHR because the cars in stock was run out,and I love it.Everything was great.The counter is outside the airport,in the car park but they will have inside terminal soon.
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
I.S.
-
-
-
-
View more >T.HIGASHI
-
-
-
-
View more >A.Abdul Razak
-
-
-
-
View more >M.Evans
-
-
-
-
View more >R.Zajicek
-
-
-
-
View more >-
-
-
-
View more >Adnan Nawaz
-
-
-
-
View more >-
-
-
-
View more >N.Pham
-
-
-
-
View more >V.BRUNET
-
-
-
-
View more >-
-
-
-
View more >-
-
-
-
View more >-
-
-
-
View more >M.Schicker
-
-
-
-
View more >I.Smolyakov
-
-
-
-
View more >-
-
-
-
View more >Zrey.Khoo
-
-
-
-
View more >-
-
-
-
View more >j.wyles
-
-
-
-
View more >-
-
-
-
View more >Hot Destinations
Hot Car Rental Companies
Check out this.