Customer desk is very helpful in directing us where to wait as w were not familiar with the pick up system in Melbourne. Waiting period is also good - not too long of a wait.
Car is in clean and good conditions.
Returning outside business hour is also smooth- we did not want long for the shuttle to take us back to the airport.
the car I booked was a bait and switch. Basically I paid extra to book a Jeep and when i showed up the rental company said that even though the rental said it was for a Jeep Grand Cherokee, the classification was for a lower vehicle. I ended up with a crap vehicle.
When we arrived at the airport to pick up our car, it was easy to find the shuttle location to take us to the rental. The bus comes every 15 minutes. We received a brand new car which was great. The lady who helped us with our booking was friendly and offered some suggestions of places to visit. Drop off was also simple and fast.
About QEEQ:10.0/10
Prices were good. Easy to locate information. All good.
Very personable staff. Warm and welcoming from pickup at airport to vehicle drop off. Arrived in a timely fashion. Very accommodating and transparent. Very trustworthy service. Would recommend and use again! Was given a brand new vehicle that was very clean and next to zero mileage. Overall fantastic service!
“I will never use GoldCar again they can go swivel”
About GOLDCAR:4.0/10
Got served by one Super Rude counter staff that basically said that if I didn't pay the £135 extra insurance then I couldn't have a car and would have to wait or I could be down graded to a Fiat 500. What a great start to our holiday, I would never use them again.
Extremely helpful staff. Good courtesy bus to the location and back again. Very friendly. Item was misplaced in the car and they ensured it was returned safely.
We received different car then what we booked, smaller in size and caused issues with luggage. At drop off Hetz staff member was very unfriendly and rude, wasted over 40 minutes with this guy.
We did not receive the car that we booked for which was the subaru forester. Instead we got a kia sportage which we could have easily booked for lesser price. Other than that, everything went without a hitch
About QEEQ:10.0/10
Excellent customer service. Helped me when i needed to retimed my pick up.
Excellent car for a great price. We arrived early and were unable to get the car and the counter person was unhelpful and disinterested. We had to come back a couple of hours later to get the car on the time we scheduled it. Would have expected some help
They run out of cars and wanted us to wait 4 hrs to get one, all that because they did not want to give any other class of cars l.
Had to argue to get a car. It was a much bigger group than ordered but i had no advantages to ir.
We had booked Mercedes GLA and when we went there we were told that the car is not available however I believe that easyrentcar confirmed booking after checking availability with them. We were given Jeep. The condition of the tyres was terrible and one of the rear tyre was completely worn out due to which car wasn’t that smooth on the road. We complained to the company and he acted like he doesn’t know anything and said this is company car and they should check it.
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