Computers were down when we were picking up the car. Took forever. Co tracy said gas would be $2.10/gallon and counter staff said that it was per kilometer not gallon and offered no explanation why it said per gallon on the contract.
They tried to force me into purchasing their insurance. I showed them my insurance and they said they did not accept it. I had to show them their own policy online in order for them to allow my insurance as coverage. Same for Sunpass- they forced it at $7.95 per day even though I had my own and their policy said it was available but nowhere said absolutely must purchase it. Also, at drop off, I had to call because no one was there. I had to wait 20 minutes after I called them for someone to show up.
Car wasn’t ready, even though I ordered it for an hour before my I travel, it wasn’t cleaned, so had to wait, the car had marks everywhere. The worst experience I’ve ever had hiring a car
The Advantage staff at the counter insisted that I need to buy their insurance despite of having super cover insurance and telling me that the police will fine me for not having proper insurance, after I denied he started showing a very bad attitude. I was given a smaller car, dirty and involved in an accident.
This is a second time having a very bad experience with Advantage.
La voiture elle avait des impacts un peu partout ,à l’accueil ils m’ont dit que c’est très propre ,c’est pour ça j’ai pris plein de photos des impacts avant mon départ
The staff at the counter was intentional misleading in order to get me to purchase additional things that I didn't need (ie. Fuel, insurance, EZ pass, vehicle upgrade, etc.) It was a terrible experience and I will be calling to be refunded on certain portions of the charges.
Overall, the car was good. It was not washed when I picked it up. The windshield needed to be cleaned on the inside as it was foggy and hard to see at night.
“Great experience with easyrental app and easy car rent experience with europcar!”
About Europcar:8.7/10
Overall Europcar is great and the cars provided are amazing, the type of car, the ease of registration, every was nearly perfect. However my only negative comment is during departure from geneva, the staff at the counter at the parking did not help me in my baby chair at all, he just pointed at the chair which was outside the office and i had to carry it, assemble it in the car by myself without guidance so i have to figure it out while he was playing with his phone in the office. I am paying for that service and expected at least some sort of guidance and help to get it to my car. For all those driving parents out there they would know the hassle of figuring out different baby chairs and how to attach them to the seat. Other than that, the staff where i dropped off in Zurich was amazing, i did not get his name but well done to you sir!
“Get car from next group, but it was lot of smaller than what we expect to get(wagon)”
About GREEN MOTION:7.0/10
When I made reservation I reserve car VW Passat ESTATE or similar, because we are 5 persons and quite many luggages so we need space. What we get was maybe from next car group, but car space was small. There was quite big Work to get all luggages fit to given car. + we have babycarries also. So, im disapointed because car space was not what we expected!!!!
Staff was very helpful and pleasant to interact with, appreciate everything. I needed to call the general landline to get instruction for pick up and drop off and was helped very quickly. It's great that a text message was able to be sent regardless of the country my number/sim was linked to. Very happy with my experience!
“Very good experience and will deal with again. Loved Tasmania and will go back again.”
About BARGAIN:8.7/10
I think they need to check petrol levels before hand over as short on a full tank as we left level dropped 1 bar. After we filled up it worked out about 50km. We made sure the next customer had a full tank.
“Awful. Charged for add'l insurance TWICE because the company was not familiar with Easyrentcars.com.”
About Budget:7.7/10
Pretty awful. The building was run-down, and there were approximately 50 people in line ahead of me. There was no air-con and it was very hot outside. The woman at the counter was very rude and almost did not accept my reservation because I purchased it in NZD. She gave me a "free" upgrade after I refused the offer to pay for one, and the vehicle I received repeatedly gave me a "low oil" warning - scary to drive!
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