The customer service staff is friendly and polite, he explain the T&C very detail before hand over the car. It a new car was issue to me as inform by the staff. The car in good condition.
Thanks for all Thai Rent A Car staff make my this holiday trip smooth and easy.
About QEEQ:8.0/10
This is my first experience book through Easyrentcars.com, the website is simple and friendly using. I was easy book a car for less then 10 min. Will book again if I going to travel again.
It was great to be picked up at the airport both ways by the car we actually rented. The Nissan /Rogue was brand new , it was its first rental.Carlos was helpful and courteous. The only drawback is the SunPass "trap". It was mandatory no matter what. At $10 a day for 4 days, it was still bearable but for a longer period of time, it would have been less pleasant
Brand new car, good customer service. Small problem is that I had a small issue, sent an email about it and got nor response. If it would've been important to me I would've called.
Off-airport location so you need to call upon arrival and get picked up. Information was provided at booking, and good instructions were provided when I called. Pick-up was quick and efficient. The only issue I had was that they just tell you to return the car with however much fuel is in it when you pick up. I'd prefer to start with a full tank as it's difficult to determine exactly how much fuel was used.
What was a bit sad was that the windows were dirty (greasy) on the inside. As you only notice when you are gone this is something they should check better.
The actual car, a Susuki Swift is really not what I would ever buy.
Small car, small engine, terrible condition, broken key fob, only water in screenwash, wipers in terrible condition.
Counter is not in the airport, no one waiting to pick us up, had to call them to collect us... guy was smoking a nasty cigar in the car too..
One kind of redemption is that we got lost on the way to drop off and the guy stayed opened for 40 minutes after closing time which was good but they did charge us €29 late drop off fee... so not really a redemption but at least they waited.
Would not hire from this company again and wouldn't advise anyone else to.
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