All was good with the service. Had two issues with the new MB A Class. Need to add 1 liter of engine oil 30 min after I rented the car. After that I had an error for the back seat airbag sensor. Didn't change the car because I was the only passenger. I was offered another bcar the next day.
The person in charge was on time on arrival to airport. He was very pleasant and friendly in attending to our request etc: clip for phone used for navigation, charger port in car, and was very detail in teaching us how to use the car .
return process was very fast and he took us to the mrt station in airport as well .. thanks for making out taiwan trip wondeful.. car was great
I liked that someone came out to meet us and go through the process without having to wait in line. Also having him program in the coordinates location to return the car was brilliant,
About QEEQ:10.0/10
Very easy to use and very responsive to everything.
“Cheap, far from airport, poor return service in the morning.”
About GREEN MOTION:3.3/10
The place to pick up the car is far from the airport. They come to pick You up but it's not comfortable. But terrible is return. If You do it in the morning You have to depend on the person from parking. And this person is not a worker of Green Motion. The person was not helpful at all. I almost lost my plane. Terrible bad way to solve returrn of the car.
If you call the contact number, the staff do not know what they are doing, refusing to answer questions, tell lies and fail to transfer calls. It was on the worst customer experiences I have ever had.
“Overall experience was fair with Centauro fair to poor and EasyRentCars fair to good.”
About Centauro:8.0/10
The car itself was good. But the waits at Centauro counter for check out and in due to poor process and/or lack of staff was poor. And up selling insurance products when we had pre-purchased a gold plated package is very poor.
the pick up details provided by easyrent cars for this pickup were wrong but was sorted .
apart from the normal sales pitch for upgrades then this was excellent service.
Hertz need to review their checking of AdBlue in their diesel vehicles and I would advise customers to check the level of AdBlue before taking over the car. With the vehicle we received the AdBlue low level warning light came on the first day we had the vehicle, although it only cost us 12 Euros to fill the tank I would have expected that the vehicle would have had enough AdBlue in it for our rental period.
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