Fantastic rental agency. Easy process from pickup to drop off and very friendly people. Probably one of the best rental experiences we’ve had in Europe.
“not happy with bond was charged, hasn't refund as yet, and pick up was bit confused.”
About Yes Rentals:8.3/10
received for what i booked, happy. the first calls for pick up, those two phone numbers weren't working, thought the rental company not exist and got stranded at the airport. looked through the whole voucher and found 0800 number, but was Park&Fly answered. then tried call one of the numbers again, eventually someone answered. spent a bit time just for pick up, at drop off was quick. counter staff was helpful, but she charged $300 bond not freeze (on provided credit card), even i purchased extra cover ($0 excess) through YES rental, not very happy about that, they still keep the bond for two weeks after i have returned the rental car. this kind of procedure should be changed. have been hiring with many other rental companies they didn't do any bond, as i don't like the 'bond' idea so always get the $0 excess option.
Clear instruction, communication via Watsapp in English; Chinese.
Appreciate special arrangement to pick up car @ airport on arrival due to arrival delay till 8pm.
Smooth pick up and drop off. Friendly staff - tried to upsell insurance as expected. Car was in quite poor condition exteriorly - lots of scratches and several chips on the windscreen which we did raise there and then and staff assured us this was all noted and would be accounted for at the end. They take pictures and email them to you to confirm appearance of vehicle at collection, we were quite alarmed when we got these through to our email several hours later as they in no way represented the extent of the scratches and chips present (thankfully we took our own extensive pictures). We called the company who were quite reassuring about the situation. At drop off we were whisked away almost instantly at Wellington Airport - very efficient. They did release all of our deposit so seems they are perhaps more laid back than other rental companies we've dealt with in the past! The extra insurance would have been around 90 NZD so perhaps we could have saved ourselves the anxiety of wondering if our 2000 dollars was safe by paying that.
“Great experience, nice app, very supportive customer services”
About Budget:10.0/10
they charged me for several extra packages that I didn't request or sign for, and when I escalated after car return, they started returning piece by piece those extra fees
The only thing "wrong" with the car is every time we turned on the air conditioner there was a musty smell. It quickly went away - not sure if this is a Florida thing. Other than that - perfect!!!!!
About QEEQ:10.0/10
I will be using Easyrentcars from now on. I was a bit skeptical at first because I had not heard of them. There were absolutely no issues whatsoever - AND they had the lowest prices! Now that I am back home I am going to upload my receipt and save an additional $6.00. (Hey every bit helps!) I will refer all my friends to easyrentcars.
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