Overall the car was good for what we wanted. We thought we were getting a Hyundai Accent but instead were given a Kia Rio which was still ok for us as we didn’t have a lot of luggage. The time spent picking up and dropping off wasn’t too bad and the staff members we dealt with were friendly and helpful. Luckily for us we didn’t have any issues with the car including accidents so we can only comment on the service we received which was very good overall.
After we got rear-ended by another car and had to go back to the rental company again, there was zero to none sympathy for us from the first lady who helped us, which we thought was really weird. The next lady who helped us with additional paperwork was a bit more friendly luckily.
“Misled with initial vehicle rental. Was definitely not a van that could fit 7 people. Had to upgrade”
About Dollar:9.7/10
We originally booked a different van and had to upgrade for an additional 400 euro. Pictures of vehicles online are very misleading and we were extremely disappointed with this.
About QEEQ:10.0/10
We originally booked a different van and had to upgrade for an additional 400 euro. Pictures of vehicles online are very misleading and we were extremely disappointed with this.
The guys at the counter were helpful in guiding us from the KLIA arrival hall to Block D as it was a bit of a walk and not really straightforward. The pick-up process was smooth, so was the drop-off. Never had any issues during the duration of the rental.
About QEEQ:9.0/10
Booking via Easyrentcars.com was smooth. The customer service was quick to respond but were not able to answer questions immediately. They had some of the best deals wrt car rental. Will book through their platform again
“Great car, quite poor customer service by Budget”
About Budget:9.0/10
As a whole the experience wasn't bad, especially as the car was concerned, but the customer service for me was a total disaster. First, I was charged a second time for a 100% prepaid booking. I had to show them this on return, so they started doing something to correct it - and I'm still not sure whether they did it so that I didn't pay anything additionally. Second, nobody warned me that the moment I get out of the rental location, I will get into a city tunnel that is actually a toll zone. And the toll charges by Budget are anything but budget - it's a complete rip-off. I was charges over $22 for one single toll charge (and my friends living there told me they are paying somewhere between $1 and $2 for the same thing. Other than that - no problems, great car, well, nobody cares about marks and scratches in the USA, they don't even bother marking them on the protocol or checking for them on return, but I am already getting used to this.
The car was advertised as SUV but had very little usable space for large luggage due to the shape. Would have preferred if it was advertised as hatch back type or not, booking online didn't have enough details.
The customer service itself was great though, there was no issues with Hertz itself.
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