“Voiture bien entretenue, pas eu de problèmes sauf panne informatique de l'agence lors du retrait”
About Europcar:8.0/10
Voiture correcte, gros problèmes informatiques à notre arrivée, mauvaise gestion des clients. Pas une bouteille d'eau. On a perdu beaucoup beaucoup beaucoup beaucoup de temps alors que nous étions très fatigués de notre vol.
The overall experience was great. Only thing that I wished I could change was the vehicle I received. I’m 6’8 and was looking for a larger suv instead of the one I was assigned.
About QEEQ:9.0/10
The booking platform is a breeze. I was not able to get my price lower though.
Really helpful service, would definitely use again. Could have been a bit clearer on delivering vehicle back as it was set for 8pm return but the car park shut at 6pm. It meant I actually had the vehicle until 11am the next day at no extra cost
The counter staff never got the info from your agent that our plane was landing at 2:20 instead of 1 They wanted to charge us extra and then they realized it was less than a 2 hour difference. I was not aware that we needed to bring our insurance card. The list was not clear.
They were ok.
We really had very nice experience with the pasat except 2 things.
1. When I took the car it was night and rainy so I didn't notice that on the front window there was a little crack and it was really annoying and interapt my drive.
2.
There was no spear tire in the vehicle.
Other than that everything was just perfect.
I was talked into upgrading the car and thought we had a nice car until we were in the light and noticed the car was pretty dirty, we had to fill the front right tire with air every other day! And also has no wiper fluid! I don’t think these are things we should deal with when renting a car. When we called the customer service during our stay they said there is nothing we can do.
I booked my car on the easy car app ,simple no problems and great price. I picked up my full size car in Minneapolis. The process could not have been easier in less than 10 minutes I was off to pick up my car. The agent at the counter was very helpful and professional. He guided me through the sign in process without a hitch. After completing our transaction he genuinely thanked me for using Thrifty. Our car was clean comfortable and no unwanted surprises. The return process was great. Again we were thanked for using Thrifty. I was completely satisfied with my car experience.
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