QEEQ CAR RENTAL REVIEWS

Rented a Honda Fit and car condition was excellent. Service is good. It's abit squeezy for 3 adults + 1 kid though. They even made a small booklet for 1st timer to explain the driving and parking rules in Taiwan (e.g never park along red line), to me, that was very very useful reference. Counter staff is also very helpful to go through once more about the rules in the booklet. Car return is also very efficiently done. The rental process is very pleasant!

Encountered a problem during collection as the number to call (+886-3-3862555) doesn't work, always goes to a voicemail. Was stranded in the airport for a while. Luckily the Taoyuan airport information counter staff has a list of phone numbers and managed to locate the rental company (They found IWS via the phone number instead of QEEQ). And gave me a different toll-free number that WORKS!

2023年1月にスペイン・タラゴナにて無料駐車場にて鍵をこじ開けられ荷物を全部盗まれる車上荒らしに遭いましたが、EUROPCAR はメールにてフォローしてもらえました。QEEQ カスタマーサービスは電話とメールでタイムリーにフォローしてくれました。

値段が安くカスタマーサービスもよかったです。 日本ではまず乗用車のレンタルでディーゼル車にあたることはありませんが、 海外の場合だと違います。 ディーゼル車に当たった場合、ガソリンと同じようにアドブルーを給水しないといけません。アドブルー費用が利用者持ちというところがあまり腑に落ちません。

Car was great, perfect condition for driving on Iceland roads. Pickup and dropoff were hassle free and the shuttle service came in handy.

I got different car model, but it was very good car, and fit us all with our luggage. Also Car drop time was very flexible which was very convenient.

It was Fox car actually.

I booked a Mitsubishi ASX, but was given a Mitsubishi Outlander, it was a little bigger but comfortable the same. Pick up instructions was to call up for a free transfer to Ace Rentals about 1-2 km away from Queenstown airport terminal, the transfer was smooth. At pickup, the guy was clear to explain and checked all documents, but cautioned me about my liability excess is $5500, that got me worried even I bought AXA coverage through QEEQ. At returning the car, the lady was not helpful, I had a dent on the vehicle front passenger bumper cause by a big landscaping rock while reversing for parking, she seemed panicky and quickly made a report for me and charged me excess of $5755.08 on my card. She was not helpful to explain how is the process, more worried about the next customer picking up vehicle, when I ask for credit card slip, she said she do not have one for me, luckily I took a photo of Ace Rentals copy which I signed. Later then I realised on the accident report it said they charge me excess $4783, but then I paid on credit card $5575.08, still not sure why, hopefully could be resolved later when they obtain an assessment of cost of repair to bumper, after Christmas they say. When I ask for if they have a telephone contact which I could call from Singapore, she said another guy will call me. I kept calm , since I had to catch a flight, and trust QEEQ and AXA insurance would help clear things up.

Excellent platform, have been using this for all my overseas car bookings.

Great car at good price and excellent customer service.

Great car at a good price. The confirmation email directed me to the wrong pickup place. That needs to be tidied up.

Very user friendly in every aspect!

Great platform to search for good deals

受付カウンターではなく、電話連絡でした。連絡後、直ぐに車を用意してくれ、待ち時間無しで利用できました。また、返却も空港の指定場所にて待合せを行い、スムーズに返却出来ました。総じて、受付カウンターが無くても、問題無かったです。

毎回、アプリで予約して利用させて頂いています。非常に使いやすく満足しています。

ハワイ島での職員は親切で良かったです。

Everything was excellent

All was good

Apex is excellent. They know their stuff and gave me the type of car I asked for. Pick up and drop off were painless. A fantastic drive.

I've used QEEQ in Korea and now in. The experience is very good. Clear and straightforward booking process. God advice given on insurance so we don't have to buy at the car rental at pick up.

Very easy process from start to finish.

All very easy. I was unclear about the insurance cover and emailed them. However on both occasions they replied really quickly.

Everything was ok until the insurance issue that they forced on me regardless of having perfect insurance myself and willing to sign any waiver to accommodate them. At the end I paid large sum in order to be able to drive their car.

I called your agent and he was super nice and did his best to convince the receptionist but unsuccessfully at the end he asked me to pay them what they are asking and get the car then send it to QEEQ for refund which I followed.

no counter at the airport. we had to call agency to be picked up. once picked up they drove us to a gas station nearby and handed over the car. return was at the same gas station. correct process

smooth, no hidden charges

時間はかかったものの その分車をアップデートいただき 非常に満足行く旅になりました。

保険の説明がもう少し詳しいと助かると思いました。 また、空港から店舗への案内がもう少し詳しくあるとさらに安心して使えると思いました。

走行距離17万キロの車でしたが調子は良くしっかり整備されている印象でした。今回はメルボルンで借りてシドニーで返却しましたが料金が他の会社より安く助かりました。

新しいきれいな車でした。カウンターは並ぶことなく手続きもスピーディーでした。

特に不満はありません。

No water for automatic cleaning the front window available at pickup

The car exceeded my expectations.

Great car at a great price.