QEEQ CAR RENTAL REVIEWS

Hired an Infinity. Avis gave us a Jaguar. Amazing car. Outstanding service. Really appreciated the whole experience.

Car windows were down when we got the car. When were got back in the car later after the windows were up, the car smelled like smoke.

The front desk staff was quite unpleasant through the experience and continually told me that I needed the more expensive insurance even though I consistently told them I didn’t want it

staff quite aggressive on sale of insurance and gas

Counter help was friendly but very pushy to purchase amenities, i.e. upgrade care, insurance, etc. I had my personal insurance card, she didn't even look at it and kept telling me if we didn't get the extra coverage and then had a problem we would have to pay rent for every day the car was out of service. She quoted me a rate of about $26 for the additional insurance, I very specifically told her my insurance had full coverage on all rentals, but she kept pushing. When I asked if the $26 was a rate for the full time of rental and not daily, she said yes, it was for the full term. So I caved and purchased it so we could get on with our vacation. I didn't look carefully enough at the contract before signing it and now see that I was billed the $26/day vs. for the entire term. I should have looked more carefully before signing, but she should have been honest with me as well over the terms and cost.

Everything was efficient and friendly - no problem

The counter staff told us to drop off the car at the short term carpark when returning, I did that and went to hertz counter to return the keys. Then I was told I went to the wrong carpark and had to drive out again to another carpark. I had to paid 8aud for parking at short term carpark. The staff did not communicate well when we picked up the vehicle.

Everything was ok. We got a clean car, almost brand new one. Thanks!

The booking proces went smoothly. Everything was ok!

A little out of the way but for a 2 week rental the money I saved was well worth it.

Always easy to use and the best price.

The car exceeded our expectation.

El olor a cigarrillo era muy fuerte... hable con Thrifty y amablemente atendieron el problema y le dieron solución

Large counter with 7-8 spots, of which only 2 were manned. Slow in processing people through

Fast and easy process, even on the drop off

Pick up was easy and surprising fast. The lady who served us was friendly and spoke fluent english. We got the latest model Civic and condition was good and ride was smooth. Return was also easy. I called them when I reach airport and the had staff waiting at drop off area. Both pick up and return were settled in less than 3 minutes.

Great team very efficient

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Very friendly and I would recommend them

Easy to use app

They said there was damage on the front of the car. I disagree, the damage was already on the car

35 mins to pick up in 2 degrees Celsius, the van was waiting at the wrong bus stop behind a bus and with no signage on the front. The driver did at least help me with one of my three cases once we had finally found each other. Check in was complicated because of having to use the self check in machine, even though there were no other customers present and at least two staff working on the desk. The first vehicle issued was not read worthy due to a defective passenger-side mirror, which should not have been released for rental. The vehicle was swapped when I complained. The car was collected in the dark and covered in overnight moisture so some damage was not noticed on the rear driver-side wheel arch; this was only found when I reached my initial destination. Vehicle collection should be arranged in a well-lit area to ensure that no such damage is missed by the renter. The vehicle ran well and is comfortable. The shuttle can does not run frequently enough so I was waiting almost 30 mins after dropping off the vehicle to return the airport.

All good. I received a price drop 'discount' prior to picking up the vehicle.

Car was excellent...and there was no hassle while picking up of car and dropping off. however the security deposit of 10000THB has not yet been refunded by yesaway. They said within 30 days of drop off money will be refunded and we did the same on 9th october. Its 11th November now and there is no sign of refund.

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