QEEQ CAR RENTAL REVIEWS

Poor customer service provided by Sage. Apparently it was her first week at ACE she is originally from Hertz. She showed poor customer service skills and at times rolled her eyes like I was stupid.

I arrived before my rental time but some person ahead of me took forever to get their booking.

Happy out

Great staff who do their best to help

Great service as always

The counter staff was fine, even above fine, however there not enough of them. Waited for 30-45 minutes to get to them.\

Great services & friendly staff. Helped me much on the booking trouble. will be back

i had an error when booking by system. The customer service offer good solutions, friendly and free of charge fir other booking

Need more people assisting at the counter for rental pick up. Only 2 working and one said they volunteered to stay over to try to help the over an hour line that continued past myself. The times and number of rentals scheduled should be managed better by scheduling staff durning those busy times.

Yes it was

Great app

Excellent !

Buon servizio

Buon prezzo

Goldcar rezervation employee pushed us to buy for additional insurance when we checked in. they said to us AXA insurance will not cover my rental days because they will not issue damage invoice when we had accident. Also they want to claim past damage areas to us. We rejected because we did not do anything. Was very bad experience. Please investigate this customer attitude.

Was really good . Customer service was very good too.

I was very upset to learn that even though I'd prepaid for my reservation and was told I'd not owe anything at the time of the pickup, I still had over $300 charged to my credit card (not a hold, but an actual charge). When i called Fox to clarify, I was on hold almost an hour before getting through, and when I did I was told it was a deposit on hold because Fox had not received payment from Easyrentcars...the deposit would be credited back when I returned the car. It was credited, but i was charged in essence 14 days of interest on $300 because of the charge. Luckily I had the credit available on my card but this could have been a very bad experience and still shouldn't have been the case since I was charged upfront and prepaid over $500 for the rental. Very disappointed in this.

Very annoying up-selling of insurances and other services by Gold Car staff at Bordeaux airport.

After a 24 hr flight (arriving from France) it was difficult & confusing trying to telephone Aerodrive for a shuttle only to be told to take a taxi, pay the taxi by credit card and then be reimbursed. Yes, I was able to do all that because my first language is English, but even for me after a long tiring flight it wasn’t easy. Then the taxi couldn’t find the address 338 King st on his GPS!!! I was later told it was because Aerodrive hadn’t paid the bill to the shuttle operator that there were no shuttles. Really?!? I feel that there should be shuttles in place without having to telephone for a shuttle to arrive and also not have to then get a taxi. However, finally after arriving at Aerodrive the staff were very friendly & helpful and the car excellent.

Had to exchange first vehicle because rear tires were dangerously worn. On the good side the manager was attentive when I returned the vehicle and switched vehicles for me. Second vehicle was in good condition and performed perfectly for the 2 weeks.

They are amazing, they gave me a free upgrade as they had a jeep available.

The worst experience with Hertz I have ever had. They tried to sell third party liability insurance even though the contract clearly said it was included.

Office​ hours just end on​ ​9.00​pm.​ If you​come​ after​ that​ will hv extra​charge. Thrifty is​ the​ same place as​ Hertz counter with​ the​ label​ in​ blue​ colour​ on​ A4 paper.

Ok. Not​ many​ voucher​ ​available.

I was given a Hyundai accent in almost new condition...not a Toyota. When I went to collect my vehicle was told I had to pay an extra $20 a day as I didn't have full coverage. When booked in Australia I thought I had it all paid for. Not happy. Service was fine

Nothing particular to mention. it was quite quick and efficient, would definitely recommend this company for Lisbon Airport. Only negative point is to find the shuttle at the airport, but nothing else to mention

Like the previous rental, it was quick and efficient to rent with your company!

Great experience as usual, highly recommend this company, stress free rental