The car was not what I wanted ..I booked a small car they gave me a massive svu...I asked for exchange...could not accommodate...did not help with how car functions ..eg...seat petrol gauge
Car broke down and they had me up and away within the hour. Alongside the tow to my next destination, they gave me a replacement car the day after. Was great service, very happy.
I had to wait more than 2 hours and after that the lady took care of me was terrible.she had a attitude and needs to get training how to take good care of customer.she was so bitchy.i will never go to ACE again.
Pickup process is a little bit slow and the guy on the counter push me too hard to sell me insurance from them even told him I already got insurance from another company, he keep insist to buy it and explain me how much the California drivers are dangerous and will have a big troubles with my car and future accidents .
I've requested a car without an e-toll device as I was going to pay all tolls in cash, which I've done. Weeks after returning the car I was charged for two tolls that I've paid in cash. Send the receipt and company did nothing.
Very Poor customer service. Will not use this again!
the staff at the drop off point was not helpful in any way. Instead of talking to me in English, he spoke Italian with the people around him. He later refused to share any documents he might need. I tried to convince him to help me for about an hour. I will never choose this company again in Italy.
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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