“A bit disappointed because i was only given 2 bars of petrol.”
About EPTA:5.7/10
In my booking confirmation i understand i will get a full tank of petrol and that i was supposed to return with full tank too. However, i was only given 2 bars/level of petrol. The staff said this is their normal practice ie. to give only 2 bars/level of petrol. If this is so, then would suggest that you provide a proper confirmation during our booking.
Car had 151,000 miles on it. Too many dents/scratches/scrapes/stain to document. Radio didn't work well, needed new windshield wiper blades, it smelled very musty/damp. It didn't break down during our three week rental so that is good.
As reported to customer service, I had to return the first vehicle due to alignment issues. The second vehicle had an oil leak and torn carpet and a broken truck latch
Recibí el auto que reserve, cumplió con todas mis expectativas, una camioneta prácticamente nueva, no tuve problemas para recibirla, no tuve insistencia el mostrador ofreciéndome seguros adicionales.
Como no manejo muy bien el inglés, tuve un pequeño inconveniente en el momento de firmar el contrato de alquiler, pero al final se resolvió sin problemas.
About QEEQ:10.0/10
Muy buen servicio, muy clara y precisa la información respecto al vehículo y la compañía que lo rentó.
Recibí mensajes antes, durante y después del alquiler, respecto a todo el proceso de renta en general.
I had full insurance coverage
After accident I provided police report and they said since i dont have copy of other car insurance paper i cannot use my insurance coverage!!!!!
This was not my fault at all
They cheated me and charged my credit card twice with fake signature they put on transaction reciept on my behalf... when I complained they forced to return one of the charges
“Excellent rental, shame about poor check-in experience and knife found in car!”
About Alamo:6.3/10
Pros: Did Not charge extra for satnav, free upgrade on request, friendly staff, relaxed damage policy.
Cons: Cruise Parking Garage Check in desk PCs broken so had to haul luggage up 3 levels to busy foyer desk, knife had been left in car from previous occupant
Location of pick up at Alicante airport is a bit difficult. Once found, we had to wait a bit for the mini bus. The mini bus took up straight to the door to be greeted by a gentleman who told us to go and get a ticket. Check in was smooth and straight forward. No hard selling!! Which was a major bonus. Car was in great condition, practically new. Would recommend.
About QEEQ:10.0/10
Booking process smooth. Documents received almost straight away. Have beefed with them since.
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S.Lee
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