Guy at counter said card would be charged $200 deposit, then tried charging $440 to card, when questioned he said I had NO insurance cover for vehicle, a lie as after insisting that I was not paying a Dollar more than I had pre paid he the printed out thecontract which showed the cover paid for. I got an Intermediate car not the Compact booked but probably only because it was out of state registered and had body damage on the drivers door. Trying to find the Advantage section in the garage takes ages as the signage is useless. Counter staff need to tell you how to find the car not try ripping you off with lies. A crap company I will be reluctant to use again.
The staff I encountered in this location (e 22nd st, New York) were so nice and helpful.. we arrived an hour early to collect the car but it was ready for us without delay or any hassle. The lady’s at the reception desk were good fun and we most helpful when we collected it as were the staff on our return.
Le service est courtois et respectueux et le personnelle
est agréable, j"étais un peu déçu car jai fait un retour a 23h et demandé le service de raccompagnement chez moi, mais ils ont refuse après me l avoir promis au moment du pick up, je devais cherché un taxi ou me débrouiller a 23h du soir a Casablanca
Pick up process was quite slow as card machine did not work. Had to use other persons card and add additional driver fee which was not expected. Staff were friendly but whole process took longer than I have experienced in the past.
However the person checking the car back in was unnecessarily rude. Did not have rental agreement to hand on arrival so he started to raise his voice to us and barking that it was impossible to rent without one. Suggested that we had not been given to us that morning accused us of lying. Really not what was expected when the rest of the staff were so pleasant. The staff member in the office said it was fine that we did not have it and perhaps we hadnt been given it - mistakes happen. There is a way to speak to people and the person checking the car did not know how - zero customer service skills.
About QEEQ:10.0/10
Good price
Website can be a bit hard to read when given options
Overall easy to use
The car is new, in a good condition and the price is competitive. Overall I very impressed keep up the quality!
About QEEQ:10.0/10
About the insurance scheme. Although I bought insurance, the staffs at the counter said if any accident happen I have to pay 5,000 Baht in advance and reclaim the amount back with Easyrentcars.com, which could be better if I don’t have to pay any in advance. (I didn’t use insurance though)
I have been given Toyota Yaris instead of the Nissan Note even they have plenty of the Nissan. The car is good clean condition but the engine gives too much noisy sound, it’s not smooth engine as the Nissan. I don’t like the rental company because at the beginning they were forcing me to sign papers that will shoulder accident penalty to my side which I totally refused because I have paid AXA insurance to waive this penalty . The office tried to trick me into this by saying I will have to pay that part of any accident and then I will be able to collect it from the insurance which is not good and not correct . Any way . The car was ok. But the built in GPS is always taking me into the Toll gates which is really costly . I advice everyone to have their own gps system in their mobile or what ever device, Better than the one in the car .
About QEEQ:9.0/10
As per the website, there is an option says that if the price got discounted after the purchase and the total payment, this option will allow for the refund of the total discounted price before the date of using the car. That is totally not true. On the same day of using the car and just 2 hours ahead of receiving it, I made a search on the website and found the price was cheaper, so I canceled my booking and booked again with the new cheaper price, which was easyrentcars have done it by giving me the difference as per their promise. So people you need to keep checking on the prices till the last time .
The booking hadn't been passed onto staff here, so no car . We got one they already had bit it had been sitting for weeks, it was absolutely filthy, acorns and free branches under wiperblades. It had to be sent for wash so we lost an 1hr 30mins of our rental time. It was also not full of petrol. Lady we dealt with in Polis was very good.
Everything was great except that the business had moved and I could not find it. It would have been fine if I was picked up from the airport but I was already in town. I would recommend changing your address on your website
“EasyRentCars is great but but very careful when you pick up the car when you don’t speak English”
About Budget:5.7/10
Budget tried to sell me insurance I didn’t need and the staff at the drop of place didn’t explained it at all.!! The car was not very cleaned and they have charged me the insurances on my credit card + my reservation who was already paid! I had to send lots of mails with my lawyer to get my refund! Be careful especially if your don’t speak very English because they take advantage. So I don’t want budget anymore! I had my money back 3 months after my trip! Budget and Avis are the same companies my same staff!! Again be careful
About QEEQ:10.0/10
The drop of price works I saved a bit of money and the staff is very nice And helpful. They helped me with my problems with budget because budget didn’t reserved my car and charged me again for what I had already paid so EasyRentCars refund me. But I had to deal directly with budget for the insurances I didn’t want.
Thanks to EasyRentCars to have found a solution
Same process as every rental company except a problem with the payment card used to pay the 250€ deposit. With enterprise, it's possible to pay the deposit with debit card (until the category "SUV, MEDIUM car. For luxury cars (category F), they need a credit card.
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
Mervyn
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