We arrived closed to midnight and we have to wait for at least 15 to 20 mins before the staff turned up and when finalized with the booking, almost closed to 0030 the Christmas Eve. Other than slow pick up of the car, others seen alright. The drop off was quick and easy, as it save me lots of time for my flight check in.
Axia: The vehicle is small but for 4 person, its very comfortable. Fuel efficient as well. The only thing is that, you are unable to connect your phone to the speakers in the car. Even through usb. We brought our own speakers.
About QEEQ:10.0/10
Smooth and simple. Easy to use without any worries.
in airport, they open at 8:00 am, while we are lucky to be the first 2 customer, no need to wait longer.
Although we rent for a Volkswagen car, but eventually they gave me Skoda Octavia, its more or less similar, acceptable.
About QEEQ:10.0/10
there seems no alerts for letting me knowing the operation time for the Europcar when my flight was arriving at 6:40am, while they open at 8am only.
I recommend this car rental place due to its low excess, easy access from the station, friendly staff and quality of cars. Payment is at the point of pick up not at the time of booking but they accept all credit cards as far as I can tell.
About QEEQ:10.0/10
Very easy to use booking platform. Great rates on insurance.
Pick up experiences (unacceptable)
- On arrival I made 29 calls before some answer my call. It took me 1 hour to reach Aucar. I used AU phone number to contact Aucar.
- Aucar is really bad with managing their time. They knew how many customer they need to pick up but they failed to full fill their duty. They told me 10-15mins waiting times to pick me up from airport but it actually took them 30mins. Moreover, Aucar told me to walk from other end (avis) to their van (enterprise car rental) and told me to wait for next van because this van is full. So I waited 25 minutes for the next pick up. When next van arrived they told me to walk back to Avis end when they supposed to pick me up from enterprise end because they told me to wait there.
Overall, their customer service really poor and timing is unacceptable. It took me 2 hours in the total.
Note: It was 44degrees really sunny day.
Car conditions:
- I booked Compact - Ford Focus or similar but I got upgrade to camry.
- There are scratches all over the car.
- Fuel tank is not fill up.
- Car was looking clean but smells like smoke in the car. It’s really bad.
Overall, even though, I got up grade but it’s not so important to me because I booked smaller car for a reason, I want to be able to get around in the city easily. The car was running well but smells really bad.
The staff service is good and I have a free upgrade to Vios. Although I prefer to try Bezza.
The interior of the car could be cleaner and smells not good.
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
Ryan Ng
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