The car was expected my expectation in a positive way as I was upgraded to a larger SUV which is nice and spacious.
It took awhile to queue to pick up the car. I think it could do it better with more staffs.
La atención fue muy buena y cordial. El vehículo no estaba del todo limpio.
About QEEQ:9.0/10
La reserva la hice con todos los seguros que me ofrecían, sin embargo en el local de Zezgo me informaron que si tenía un siniestro igualmente iba a tener que pagar por lo daños y posteriormente reclamar a Esyrentcars o la compañía de seguros contratada por la devolución de lo abonado. Esta condición no me pareció cómoda para mí, más allá que no tuve siniestro. Estimo que la próxima vez contrataré los seguros en el mismo local al retirar el vehículo.
48 hours before we were due to leave on our flight, I was told the car I booked was not available, despite booking several months in advance. Thankfully a suitable alternative was offered.
Hertz rentals car parking the most far parking from the airport building.
I ordered Skoda Octavia, but they give me Skoda Rapid and tried to prove that the cars are in the same category. I took the Rapid, because, finally, there are was no additional cars on the parking. The parking is very small.
Way to expensive and only 200 km/day included.
A few days before I returned a Kluger, 40$/day, everything includedm/day included ... This one was x5 as expensive.
Counter staff extremely helpful. Especially in informing me of the need to pay cash at the petrol station near airport as it did not accept cards.
Overall counterstaff was very professional, courteous and helpful.
About QEEQ:10.0/10
My previous experience with you have been fantastic. Replies are done immediately and reunds were made asap.
Love your service!
The SUV worked perfect to transport 2 golf carryon cases plus 4 people and 6 small carryon suitcases. It had great gas economy. Nice car, nice heated seats. Comfortable ride.
About QEEQ:10.0/10
Booking is easy with them. A previous booking I needed customer service and they rectified my issue very professionally and promptly. Impressed.
The service at Europcar was fast and efficient. Since they didn't have my booked car model, I received an upgrade which was a very pleasant surprise. I booked a Toyota Highlander and received a brand new Mercedes GLC. I loved it!
“They lied and said my credit card wasn't working and that it kept declining when they tried to charg”
About RIGHT CARS:2.0/10
They lied and said my credit card wasn't working and that it kept declining when they tried to charge the 2000.00 security deposit. i called my CC company in front of them and they told me that there was no transaction being made. They lied and said it declined because they wanted me to pay for insurance when i had proof of my OWN. i fought with him and he showed care in the world. what a shame.
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