I wasn't expected to pay 8000 baht as a deposit and it came as a surprise. And now that I return the car with no damage, they need 15 to 30 days to refund me. This is unacceptable
The car they gave me was in very poor condition. There were a lot of scratches and a couple of dent around the vehicle. The interior was very dusty and dirty. The rear windscreen was covered with a layer of dust.
Overall condition was very poor.
All the staff we encountered had English as their second language. The driver that picked us up from the Airport was awful - barely spoke English and was not clear at all about where the pick up point was and then was a terrible driver, we were bounced around the bus and jolted so many times as he was tailgating and had to keep breaking suddenly. Then when we got to office the signage was terrible as to that you have to go upstairs.
Vehicle had several scrapes and scratches but the worst was that the inside of the windscreen had been sprayed with something but not cleaned, i had to clean it in order to see properly.
I will never use EZU again and would not recommend.
Booked corolla but got the different model from this company. It was bigger than I thought. From previous journey, we couldn't fit our bags so had to put 2 bags at back seats, but this car was more than enough to put all .
Car was pretty old (ran more than 100000km) and no Bluetooth functions so had to get audio line from petrol station which didn't bother too much
Despite car was old, company maintained the car so well so it was nice and comfortable during our journey
and customer Service was tooooo good
Thank you EZU
Even thought its not a big company like europcar , hertz , avis
We will definitely Use this company again when we visit Auckland again
Thank you
Yes, I waited over an hour to rent the car. They charged me too many fees! Putting a hold on my credit card for $1000 was a bit much! No consideration for my time. In the end, the car did not start, I had to uber to the airport. My very bad experience!
They didn't have car type which i have reserved by easyrentcars. They asked additional Insurance though i told i have thirdparty insurance by easyrentcars.
Thrifty!! you are one of the best rental companies that I regularly rent with. And as always, you never disappoint. This time too, the car was all set and ready for me and it took barely 5 minutes to get the car keys and move.
About QEEQ:10.0/10
Thank you for the surprise!! I did not know that my booking had a zero excess insurance already added to my booking. You guys make the process so smooth and easy, and the options provided are vast!!
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
Victor Lim
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