“Good experience but much unclarity when it comes to insurance policies (Hertz vs EasyRentCars)”
About Hertz:7.0/10
Overall I think that the experience was okay but I was shocked that they were not aware of the extra-insurace we paid for with EasyRentCars. Therefore they tried to convince us to pay extra money to get an insurance that we have already. It’s probably also due to the lack of communication or clarity between EasyRentCars and Hertz
About QEEQ:8.0/10
Overall I think that the experience was okay but I was shocked that they were not aware of the extra-insurace we paid for with EasyRentCars. Therefore they tried to convince us to pay extra money to get an insurance that we have already. It’s probably also due to the lack of communication or clarity between EasyRentCars and Hertz.
The price drop check worked as I was hoping and I got a refund of a small amount. It was a good discovery.
“Good experience except for the addition insurance purchase”
About Alamo:8.0/10
The process of getting the car was pretty good. However I don’t understand why I had to purchase the personal liability insurance which costs me another 100 Plus usd . The staff explained that it was compulsory and that the police would require it or something like that. If it is compulsory why don’t u all include it in the price so that we can Budget or review this before we book.
About QEEQ:8.0/10
See above comments about the personal liability insurane
Everything was great except for one thing which was very frustrating. When we picked up our car we requested a car seat. The only problem was that we didn’t know how to install a European car seat and no would help us. They said it’s their policy but isn’t it more of a liability to give a car seat for an infant and not give proper instructions to install in the case of an accident that infant can be hurt. It took us 1 hour to figure this out with little WiFi looking for a helpful video online which delayed our pick up by a lot.
About QEEQ:8.0/10
They advise to go directly through them to give a better offer
The pick up process was easy and hassle free. However, the drop off was otherwise. Due to language barrier I had procced to park the car at the airport parking and incurred parking fee of THB20. There was no clear explanation on the drop of process. Overall I am satisfied with the service.
Perhaps can link to the NRMA for better insurance coverage as we gotta offer of similar insurance coverage in Melbourne which cost us only $125 for 5 days vs Hobart at $450 for 5 days.
the car was super great, and new ( only doing over 1000 KM )
we loved it and the family enjoyed it.
the staff on the airport was so kind and helpful, she was helping with a smile.
About QEEQ:10.0/10
the platform is super easy and it works great with comparing all the sites and find the best price.
had the price drop protractor but did't notice a different and i'm assuming the price didn't go lower than the booked one.
one suggestion, it would be great to be able to chose the exact vehicle instead of ( this car or similar .. like you see an image for a Mercedes and then you end up with VW for example )
Amazing experience! I was nervous about hiring abroad as you read so many horror stories about being over charged at the airport. After booking online I then phoned my local branch here in Scotland - they checked my booking confirmed I had all insurance I needed.
Arrived at airport - amazing first class customer service from this lovely girl. Then collected car literally 5 minutes later.
Very good value for money. Staff were very helpful in processing my requests. Will definitely use them again. Had the car for 2 week total while my car was being repaired. Thank you ace
We waited more than 2 hours for the car. The car we got was smaller than the one that we booked online. Customer service say they will try to exchange a bigger car for us the next day or 2 but it never happen. They didn’t even bother to call us when they are not able to exchange the car for us. I was waiting for their call but did not receive any during our 4 days rental.
About QEEQ:10.0/10
The booking platform is easy to use. The process was fast too. I received email confirmation within a few minutes. I even received email from them a few days before the trip with instructions on what to bring and look out for when collecting the car. Even though I did not get a cheaper price through the “Price Protector”, as the price was the same, it’s nice to know that someone is monitoring the price for me. When I wrote to them by email about waiting too long collecting the car, someone from the company make the effort to call us to check if everything is alright. I highly recommend Easyrentalcars for anyone looking for a good car rental deal with excellent customer service.
Bidvest was awesome and gave me a free upgrade to my car. Great service but did charge an additional admin fee which was unexpected and should be listed in the price or notified of before accepting when booking on EasyRentCars
About QEEQ:10.0/10
EasyRentCars should try to get free upgrade cars at budget prices if available to help there customers. Also excess amounts charged are very high compared to other providers so should be reduced. Also bidvest charged an additional admin or contract fee which was not indicated at the time of booking on EasyRentCars app
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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