The car was in great condition and drove well. Service was quick and easy at both pick up and drop off, although there's no signage at Launceston airport in the car park directing Europcar customers inside for the drop off - the other companies had kiosks outside and we were look for the Europcar one outside too.
About QEEQ:10.0/10
I was a little paranoid booking through a third party and was worried that there wouldn't be a car for us at Europcar when we went to pick it up but it all went very smoothly and without issue. The large discount we received booking through Easyrentcars.com made the ridiculously inflated Christmas prices more bearable.
On arrival the staff was very helpful in providing all the information required, from upgrades to legal information. There was no hidden surprises and when dropping off the car the staff made sure it was an easy process, which took minutes and made sure we were taken back to the airport with transportation provided. Excellent service!
About QEEQ:8.0/10
Fantastic site and easy to book with competitive prices.
“Good service from Europcar Muscat Airport but check your car carefully before driving away.”
About Europcar:9.0/10
We were given a good vehicle that was clean and with good appearance. The only comment that I had was the that the gentleman that issued me the vehicle effectively increased the fuel level about a quarter tank than what was actually in the tank. I only found this out when I left the airport. I know it was my fault for not checking before driving away but what happened from the staff member was unacceptable.
Counter staff shilpa was very helpful and quick. The process hardly took two min. Luckily got an almost new car swift, so no worries on the vehicle aspect
Great base price BUT they make their money from all the extras and they keep coming and hard selling them. If your strong and say no to everything it’s fine. Don’t get ripped off or guilted into adding and adding and adding cover, fuel deals etc...
We were pressured into additional insurance even after showing we had comp and collision, as well as insurance through my credit card company. They would not let us have a vehicle without singing on for more liability insurance. A complete shakedown. Very unsatisfied.
Although I booked months in advance you did not have the SUV which I orecered because my wife needs a tall car. We had to take a very small Toyota
At least you promised a 50% refund. Very good customer service.
We will book next December when we visit again
Everything was fine. But a hidden extra cost emerged at the time of pick up. This concerns only this particular Avis branch office. It turned out this office is inside the London Congestion Charge Zone, which added UKP 25 to the cost of hire. It would have been good if at the time of booking a warning message came up to indicate this extra cost.
i had problems with my reservation with budget. at the counter they wanted to see my israeli passport and drivers license. i had the passport but no knowing i might need my foreign license i did not bring it. they at first refused to honor my reservation as is including all insurances and told me to try somewhere else. finally the manager said if i could show a boarding pass or something showing i was outside the usa when i booked the car they would honor it. i did not have my boarding pass but fortunately i found something issued by israel as i passed through passport control that showed i left israel on dec 19. it was stressful and i had no idea i would need documentation as i booked the reservation in dollars in english and i also have a new york drivers license.
About QEEQ:8.0/10
great rates including insurances works well for me as i dont have auto insurance in america. but i dont recall anything on the documentation telling me i would need a foreign drivers license to pick up the car. perhaps it is just budget.
I did not deal with any Budget staff, I had to pick up the car from the Avis desk.
About QEEQ:7.0/10
I was a bit annoyed that they cancelled my original booking just a couple of weeks before I was due to travel, it had been booked for month, this meant it cost me an extra £300 over the original price/
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