The car had not been (re) cleaned again before we took it, there were a number of bird droppings on the car. I've never seen this before . . . The inside was clean. We often have difficulty at the airport finding the area for the shuttle, more information should be included with the booking.
About QEEQ:10.0/10
Have your app, very easy. Like the fact that there isn't an extra charge for 2nd driver. Don't know who is responsible for helping the renter find the shuttle at the airport . . . Ace or Easy??
Car was old, dented body work, quite dirty, and very noisy to drive, not great suspension. We quickly realised why it was so much cheaper than the other care hire places. Staff friendly but clearly not enough of them and low staff morale.
On our arrival they initially told us we'd have to wait two hours after the scheduled pick up time for our car to be ready. After a 36 hr plane journey from Europe with 3 small children this was completely unacceptable. We said so and they somehow rustled up a far in 20 minutes...
Tank wasn't full but they were relaxed about it.
Good customer service. Excellant car condition. Affordable
About QEEQ:9.0/10
Booking platform is good. Just have to highlite on type of car to be rented. Cause picture on booking plateform was a Toyota Corolla and i got a Hyundai because the booking was on varient.
The vehicle is brand new but it could not start on the second day morning after I got it. Although I called the Budget Roadside assistance but the problem could not be fixed. Finally I found out that the keyless system of the key was failure even I changed the key battery.
I went to the Budget shop in the city for help but they did not have same category of vehicle for exchange.
I only used the emergency startup to start the engine every time in this 2 weeks.
The brakes were nearly going out . Need minor tune up. Car was clean but the quality of the drive was horrible . The front desk agent forced me to get additional insurance after explaining I had personal information for insurance
“Easy to book but not such a great experience with rental company”
About GREEN MOTION:5.7/10
Air conditioning did not work. Were not at pick up location, had to call 3 times. Eftpos machine was broken and had to wait 2 hours till new one arrived
The car was good. Spacious and in good decent condition. Pick up was fast and returning was equally efficient as well. Been a regular customer of Thai Rent A Car, and they never let me down.
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