QEEQ CAR RENTAL REVIEWS

We had the best experience with Europcar at Melbourne Airport! The lady behind the counter was lovely and we were pleasantly surprised when we walked out into the car park area and discovered that she had upgraded us! The car was practically brand new, having only done 3000kms! When returning the vehicle, again, customer service was excellent and it was totally hassle free. We could not speak more highly about our experience with Europcar and will definitely be recommending Europcar to everyone!

I have hired cars previously using the EasyRentCars App before and have found it to be quick and easy.

Service was proivded through Europcar. I booked a Ford Focus becasue we have 2 big luggages and required big trunk space. However, only same class (e.g. a Hyundai model) was offered when I picked up the car. As a result, the trunk space did not fit for the purpose. So it is suggested Europcar/CARHIRE to countercheck with customers the big luggages size in hand and see if the car is fit for the usage. This will significantly reduce the car pick up time or any car change process (if required).

Service was proivded through Europcar. I booked a Ford Focus becasue we have 2 big luggages and required big trunk space. However, only same class (e.g. a Hyundai model) was offered when I picked up the car. As a result, the trunk space did not fit for the purpose. So it is suggested Easyrentcars to countercheck with customers the big luggages size in advance. This will significantly reduce the car pick up time or any car change process (if involved).

All in all good. GPS places you behind Dollar Return off Nimitz.. not their fault.

Easy to book, little confusing with insurances offered but worked it out in the end... CHEAP rental price !

All of my encounters have been great !

They have what I need (except bacon) at a cost effective service.

Took ages to pick up vehicle.

Good

Good

Line was long in the cold weather just for me to find out I had to wait 24 hours to pick up rental since it was reserved with my debit card. After a 90 min wait, I was on my way.

Pretty simple platform. Price did not drop.

My expectations were exceeded in every aspect of this transaction. Anyone that rents from Alamo will remain a customer for life. Yes, Alamo is that good. My hat's off to Alamo. Thank you Alamo for the best service ever.

Easyrentcars.com is the place to go to when you want the best car, service, and price. They are # 1 in my book. Thank you Easyrentcars.com.

Waited for ages for office to open as dropping off another customer. Found the office hard to find from the instructions. Hated the shuttle bus system - I think I overreacted; others might find it fine. Friendly and helpful staff.

It’s along the block of several other rental companies but their stock didn’t disappoint. They didn’t have a medium SUV when we arrived but they gladly gave us a different SUV and it was amazing! Perfect car for our trip.

Seeing as I used a third party site to access this one, I’m really happy with the deals that were displayed and the ease of seeing the prices.

it’s ok thanks

WORST rental experience ever. Avoid this company! Not only the long waiting time and failure to keep the car type I booked in advance, but they also charge you for the lost key after I returned the car and the KEY! After I returned the car (and KEY of course), I found out that I left my sunglasses in the car. Went back to the garage and staff told me the car is open so go pick them up yourself (at that time he wasn't even dealing with other customers). I searched inside of car with IPhone flashlight, found my sunglasses immediately and looked around other seats too in case I left anything else in there. Nothing else. 30 minutes later, the staff called me and accused me of stealing key saying he left the key in the car but it's missing since I went there to pick the sunglasses and I am the last person who accessed the car so I am responsible for the lost key. NONSENSE! I did not see the key during the thorough search with the flashlight. And basically anyone could access the car since staffs are busy and NEGLIGENT and cars are wide open. It is HIS RESPONSIBILITY to keep the returned key safe. When the male staff Bershile first called me, he was like "If YOU GUYS don't bring back the key right now, we will charge you $500." Treating me like a thief. I am so INSULTED. After 3 minutes of argument I went to the garage again to find the key myself, he changed his tone saying "I'm not accusing you right now. It's not my decision. Management will decide how much to charge you. Are you sure you didn't take the key by mistake?" Who knows if they are hiding the key to steal money from me? I'm not paying for what I did not and I will fight back against this FALSE ACCUSATION, or SCAM. Avoid this company! I searched his number in Google, then Green Motion Car and Van Rental showed up. Looks like they are famous for SCAM business.

Very friendly and helpful

Issues with original drop off location. Booked to drop off at T5 LHR but when booked, it said T3-4. I spoke to a few people at easy rent cars and kept blaming system issues and not that quick at helping me

No dollar counter so had to hunt for it a bit. Not v clear as it was handled by another counter

All Perfect ,will definitely use again.

Excellent website ,great prices. Top comparison website.

Europcar don't reply to any queries you have. Terrible poor customer service.

A bit hard to find the office upon picking up. Car is in average condition - not the cleanest, still had someone's used tissue paper in the car. GPS that comes with the car is in Japanese and probably hasn't been updated or anything to suit NZ map. No Bluetooth or aux input. Communication with the counter staff when picking the car was not the greatest. Otherwise, it's nice that they drop you off at the airport after returning the car.

All good. No problem.

Superb

Marvelous

The counter staffs are very friendly and gave us clear guidance. We really appreciate it.

This is our first time to rent successfully a 7 seater automatic car with such lower price in Germany. We will definitely come back again!

Good and Quick service. Till now fully satified

Perfect with app; lowest prices