QEEQ CAR RENTAL REVIEWS

Good service, prompt pick-up from airport although the instructions for the location of the bus were not exactly accurate. Good car and great value for money.

Very easy to use website and great value for money especially with the discount for points. No hassles at all.

Únicamente que indiquen mejor su situación en el parking del aeropuerto, ya que compartía cabina con Sixt y el cartel era apenas de un palmo y por detrás del cristal oscuro. Trato educado =)

Todo muy bien

Todo bien

We waited a bit at the airport for the shuttle to arrive at pick up. Car was in good condition with all defects marked with stickers. It was a Hyundai i10 which took two 24 inch long suitcases in its boot. Fuel consumption was at about 5.7L/100km and it was quite sufficient for winter driving on highways and main roads.

Speedy response for help request with wrong booking, nice!

One of the best service ever received from a rental company. I got an upgraded car.

Excellent customer service

Car was great. Hadnt been cleaned properly it had dirt on back seat and seeds in door well.

Very good

Good

Excelente atención, tardamos un poco porque fuimos en temporada alta, habían muchas personas y se entiende. Pero habían 4 vendedoras que lo hacían bastante rápido. Solo tardaban las personas que no tenían reserva previa, por lo que podría recomendar que tengan un espacio de atención diferenciado entre personas con y sin reserva.

Mi oficial de easyrentcars fue Rafael ocampos. Me respondía todas las dudas por mail, en menos de 5horas. Quedé encantada, seré una cliente fiel.

予約していた車と別の車だったけど、同じような車だったので気にはならなかった。 元々車の傷が多いのが気になった。 お店が一方通行の道もあって注意が必要と思った。

文字化けが多かった。 使いやすくてまた使いたい。

The counter staff was helpful but we have argued on what`s included and not included. He tried to upsell (full insurance) even if I have explained I have the Axa Insurance booked through easyrentcars.com website. I have asked if the car is equipped for winter, the staff at the counter said I don`t have included chains in my booking and I need to pay other 6 euro/day. I have showed again my booking details, then he said I have included everything I needed. I left the airport, went on the highway and I have seen the snow chains are mandatory (even if there was no snow). Luckily, our friends were using their car and having spare snow chains in case the police would stop us. At drop off (drop off opens only at 9:00 so I had to wait in order to get my car checked). I wanted to wait because in Rome Fiumicino I had a bad experience with the check-up. Overall, I liked Europcar, but I would have preferred a bit more transparency regarding the snow chains.

Deposit issue: Deposit blocked on my card was different than the one on the booking (Europcar said that easyrentcar offered me wrong information about the deposit. Easyrentcar was claiming the deposit is 300 euro, Europcar was claiming is 500 euro, luckly this time, the difference wasn`t very big but in % is almost double. What if I rent a more expensive car, easyrentcars would inform me the deposit is 1500, then I arrive at the rental counter and they tell me it`s 2500 and I will have a limit on my credit card of 2000 euro and can`t rent?) Loyalty program could be improved: I would prefer a better loyalty program (when I use to rent directly from the same company, I was getting upgrades to cars quite easily + free weekends etc.). Now the "points" I gain n easyrentcars expire from one year to another (I started using the website in autumn last year and didn`t manage to change the loyalty tier as the year changed. Open claim: I have an open claim since October with easyrentcars for extrafuel charge which didn`t get solver until now (4 months later). Satisfied overall: Overall, I had good experiences with easyrentcars.com. I have started to rent more and more often with them instead of renting directly with the companies.

So far everything is smooth and the process is simple.

Best price and system.

We were hoping to get a Toyota Kluger but got an Isuzu MUX instead which has less trunk space. The car was quite new with 5000 km mileage. The off airport pickup counter was a 5 minute drive with the shuttle bus. It took me a long time to reach the branch by phone when i wanted to ask for directions to the shuttle bus pickup point. It took us nearly an hour to get to the pickup counter and get our car. Returning the car in Sydney airport was super fast.

Everything went smoothly. Good deal on the rental, thanks!

They wanted me to pay for a uber to get back to the airport.

There’s seems some problem on the brakes

Nil

Rental pick up afterhours is through 3rd party and we waited for almost an hour. Tried phoning different numbers and asking other shuttles for help but nobody was aware of shuttle services for car company. The shuttle driver finally answered phone half asleep and grumpy. Car itself was ok and spacious but customer service was poor

Good service. They didn’t have the car type we booked so they upgraded a bigger car for us.

Good

They didnt have enough cars. Had to wait at airport. Started my trip 1 hour late

Great service

Solo que el personal de dollar que me atendió no entendía que ya los impuestos estaban pagos al momento de recoger el vehículo. Eso debe de mejorar Por lo demás todo muy bien

Excelente

The car was great, but they didn’t tell us anything about setting up the ezpass. We found the device in the backseat when we got to our destination having passed through several tolls.

Love the price drop protector. Very convenient app and best prices for rentals period.

Disappointing. The gentleman that served me during pick up was on a earpiece and was processing things at an extremely slow paced (furthermore I arrived late with my family and all were tired). Things were not explained clearly and proceeded to getting me to sign. The gentleman that served me was very friendly but when I asked him very clearly about the petrol issue (because I drove from somewhere relatively far but the tank shows full still), he told me all is good and money will be released. However, I realised after a few days that I was charged an extra for petrol (I would not be so disappointed if the staff told me earlier on after the check).

Probably the second time or more that I’ve used EasyRentCars. Comfortable with the platform, Explanation of insurance, selection of car etc. Looking forward to the next ride.