Service of counter staff were very good both at pick-up and drop-off. Car in good condition and we love it.
However, there was some disappoint which we were so surprise about the staff at the airport...
It was the time when we went to wrong drop-off location,as GPS guided us to the airport (where the shuttle bus picked us up to get the rental car). We saw one man with Times sign, he was SLEEPING while waiting for arrival passenger. We didn't want to wake him up but we had to and yes, he DIDN'T WANT TO ANSWER ANY QUESTION. We asked him where we can drop the car off and what he answered us was just pointed his finger to the door, DIDN'T EVEN OPEN HIS EYES. Luckily, we found the place in the next 5 minutes.
The Aucar staff were professional and very helpful, arranged to collect us from the airport hotel following a flight delay. As we were too late to collect our car on the booking day Aucar were happy for us to delay the pick up until the following morning.
About QEEQ:10.0/10
The head office staff in the US were superb. They dealt with our issue quickly and effectively when our fight was cancelled and we were unable to collect our car as per the booking. Through emails and telephone calls they kept us updated which we sincerely appreciated.
The car was old one but was in very good condition. I had a chat with one of the guys while they were dropping to the airport and he informed they are replacing all old cars with new ones in coming few months. No complaints.
Sold an excessive insurance package at the counter without explaining details which I figured out at the drop off. In addition, changed the car model at the pick up lot. I was too tired after a long flight and didn’t want to waste my time complaining about. I will not use this company any more.
Specified vehicle not available.
Offered slightly smaller automatic alternative.
Whilst easier driving the overall comfort levels were affected due to a lesser amount of luggage space
“Good experience with Easycar rental. No so good with Economy rental agency”
About Economy Rent A Car:7.0/10
We arrived in Orlando at midnight and waited approx 20-25 min for a ride to the rental location .I was charged as was everyone in the the office additional charges to our rental because we were from out of the USA it’s called HIF or in my words discrimination Charge which means you pay 3.95 extra plus tax per day even if you have insurance of your own it supposedly covers your deductible cost if you are in an accident lol you cannot rent the car no matter what if you don’t pay up front No where was this ever disclosed until we arrived . We will not rent from them again !
About QEEQ:8.0/10
I have booked through easy car x2 now and I have had no issues with them cost was great so was the ease of booking
The car they wanted to give me (Aveo) was smaller that the one I rented. Had to pay more for a bigger more (Kia Forte). They didn't recognize the insurance I bought from easyrentacar (AXA) ; tried to call the phone number AXA gives for this kind of situation but didn't get any answer ; so I had to pay 1,100$ US for their own one (third party liability). They tried to screw me at the drop off pretending damages to the car that were already there and when I argued strongly they backed off (the list of the pre-existing damages to the car they gave me at the pick up was very long and included the damage they pretended I was responsible for !). But then they said I had to pay for another damage, this time to the first car I brought back the day after the pick up because the passenger door lock wouldn't let the key in so it was impossible to lock the car. They tried to make me pay 800 US$ plus taxes for this even though they didn't say anything about that when I brought the car back six weeks before. I was in a hurry, because this process took time and we were afraid of missing our plane. So I said ok I'll pay but give me a copy of the repairs that were done for my insurance. But then they admit that they had not repair the lock of the car, six weeks later ! I gave them shit (politely) and they again backed off. Frankly, It was a clear extorsion attenmpt. I know Mexico well and know that there is corruption everywhere. But I thought that with a renowned compay like Europcar I would be safe from that kind of tactics. I was wrong.
The vehicle we received was spacious and overall pretty clean.
There was some minor damage that wasn’t on the report and before we left we had to report it and get the record amended.
The staff were all friendly and helpful.
Overall very good service and we would recommend and use again
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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