QEEQ CAR RENTAL REVIEWS

On pick up we were charged an extra 100 euro Unsure of why but were told this would be refunded within days of car return.Still no refund 4 weeks later despite phone calls and emails to car hire company

The car was so so good, worthe the money. The qeeq customer service is really not too helpful, would rather they give me the contact info of dollar shop directly and contact them directly right after booking.

The car that I rented is a Toyota Yaris Ativ, I didn't expect them to give me an old year Yaris Ativ, and there is no parking sensor on this vehicle. However, the car's condition so far so good. I was late to return the car as I needed to drive 2.5 hours from Hua Hin to Bangkok. The staff can't stop calling me and telling me I need to pay the extra charges. I already told her I have no problem paying extra fee, but still receiving their call on the road. So annoying.

返却時にスタッフから「フロントバンパーに新しいキズが付いている。貸し出す前には付いてなかった」と言われ、スタッフが貸し出す前に撮った時言う写真には傷がついてませんでした。ただし私たちも借りる前に写真を撮っており、そこには傷が付いてなかったはずですが通信環境が悪く写真をすぐに見せることができませんでした。しばらくたつとスタッフの人は小さな傷だから大丈夫と言い手続きが終了しました。ただしその後私たちが撮った写真を通信環境のよいところで見たらキズは最初から付いてました。スタッフが見せた写真は貸し出す直前のものではなく、かなり前の写真だと思い、危うく騙されるところでした。おそらくスタッフは意図的に騙そうとしてます。 二度と借りません。とても不愉快な思いをしました。

The car was clean and great, shuttle service from the airport was smooth. For dropping off just be warned Google Maps takes you to the wrong street.

Very smooth

Apex is excellent, I have used them annually for over 10 years. The cars are always car and well serviced. Customer service is great

Easy to use, price cheaper than going to Apex directly

受け取り場所がわかりませんでしたが、 スタッフの方から電話を頂きスムーズでした。 とても素晴らしいスタッフでした！ thanks! Ferid

良いです。

Not clear extra payment on the day

借りるまでに時間が少しかかりすぎた。

応対してくれたスタッフの手際がよく、スムースに乗り出せました。車の状態は最高で、長距離のドライブも快適にできました。

当初予定のフライトがキャンセルとなり、一日遅れの到着となったのですが、現地との深夜のやり取りで、当初の予定のキャンセルや、新しい予約への対応も円滑に進めてもらえました。

Comfy car.

Excellent price

The car was new : just 24 km : it was perfect ! No queue at the Avis counter and clear explanations were provided in a very short time.

Very long to proceed on the web site : when I selected a car I got many pages to fill in, then I finished I got an answer than the car is not any more available or the price is actually double ? The opening our of the car rental companies are not provided on QEEQ web site. I had to go on each company web site to be able to find the company suitable with my flights.

契約上のレンタカー会社と現地のレンタカー会社の名前が違うのが困惑の原因でした

契約上のレンタカー会社と現地のレンタカー会社の名前が違うのが困惑の原因でした

The car was smaller than the one I booked - which was disappointing

Location was very confusing. There are no sign about "Shuttles". OK Mobility does not know your COMPANY QEEQ. OK Mobility applied a surprise deposit that I have never been notified about this amount(1350 euro). It was to enforce to accept their insurance. I had to pay extra 250 euro as my credit card limit was insufficient at that time.

Honestly, I liked QEEQ's services and customer service. However, in its email, OK Mobility was too unclear. Therefore, I had to try finding QEEQ instead OK Mobility. Also, QEEQ should have notified me about the amount of OK Mobility deposit. If I had known this, I wouldn't have rented car from that company

El coche pésimo Esa marca mitsubichi es muy mala

Ninguno

Exceedingly helpful and courteous staff who made the check-out and check-in process simple and quick. Also the shuttle bus operators Tom and Justin were just amazing in their attitudes, helpfulness and friendliness, they're a perfect example of excellent customer service.

Checking in was extraordinarily slow, as there were only two people in front of me in line and it took over half an hour.

The Pick-Up instructions for ORD are misleading: "From the terminal, you can see the shuttle bus pick-up area. Take the shuttle bus to the store and check in at the counter" ORD has a tram to get to the car rental lot from the terminals; only airport hotels have shuttle buses. Please correct the instructions to indicate that travelers should take the tram.

Counter staff very friendly, guy at pick up not as helpful Car had seats facing backwards, which was not on the booking and didn’t suit us with some who get car sick , but he wouldn’t swap cars without wanting to charge us . Car condition was good , but set up not good !

Rental extension agreed without fuss or charge. Alamo reps very professional

Great service when I needed a rental extension including making calls to understand needs and to facilitate assistance