“Terrible and I wish I had went with another company”
About Europcar:3.3/10
I was very disappointed in my recent rental service with EuropCar. Its the first time I've used Europcar.
It took me half an hour standing at the counter before I could even sign my document. A group that came 20 minutes after me had received their car in 10 minutes, and they also had an additional driver form to sign.
I was a single driver, and the Europcar person that I was dealing with just made me wait, saying that his computer was slow. However, no effort was made to move me to the other computer, and there was no sense of urgency towards giving me my keys. He was humming throughout the entire process, showing that he was not in a hurry.
I have rented cars many times, and it usually takes me 10 minutes at most to acquire a set of keys. Further, I did not receive any documentation or a receipt. He had also asked me for my card twice, even though he had charged me once. 30 minutes is a very long time to wait before even signing any documents.
I received an 'upgrade' from a small car to a small SUV. However, upon getting to the car, it had a car seat, which I did not request for. This took up space in the car. At the counter, I was told a staff member would be near the car park if I needed to speak to him. However, there was nobody there. Because I had been waiting 30 minutes at the counter, I decided to just take the car. The inside of the car was not clean. There was sand and dirt all over the floors of the front passenger seat. Attached is a photo.
I also received no documentation on my car rental agreement, so I do not have any details on the car rental itself. I made a complain to the same staff member when returning the keys, and did not hear back even after a week.
In the time that I had been waiting at the counter, my fees and liabilities were not explained to me. Overall, it had been a very frustrating experience with EuropCar. I'd like to suggest better training of staff, and a higher standard of customer service.
“Great value, great staff - no problem with the car.”
About Apex:8.0/10
The car was a Toyota Rav 4. Excellent value for money and it ran very well for the whole trip. It was an older vehicle which had a lot more superficial paint damage than was in the original photographs but the lady at the desk at Greymouth dealt with that quickly with me and took notes of the additional marks to the car. This wasnt a problem at all and I am very pleased overall.
About QEEQ:9.0/10
This all worked great. Easy to book. The car pick up only took time because a load of people got off the train at Graymouth at the same time. The staff were excellent and the wait was not a problem at all.
“Good, reliable booking engine with competitive prices.”
About Alamo:9.0/10
Excellent service from all Alamo staff. The car was in good to average condition. It is rare to find a car in great condition renting in Greece (unless one rents from Sixt, who seem to have better maintained cars).
About QEEQ:10.0/10
"Price drop protector" has never done anything for me. The BIG problem is that, with Easyrentcars.com and other booking agents, one never knows what car will actually be available. The cars available bear no resemblance to the cars offered. I reserved an Audi A3 and got a Citroen!
“CUSTOMER SERVICE AT IT'S BEST AND THE RIGHT VEHICLE TO SUIT MY NEEDS EVERYTIME!!!”
About Budget:10.0/10
I had initially reserved a van which I thought would come as a panel van without the bunch of passenger seats. However that wasn't the case, so the rep at the counter upgraded me to a F150 pickup as an alternative which was greatly appreciated.
About QEEQ:10.0/10
I simply just love booking my car rentals with Easyrentcars.com.
I was provided pictures of the vehicle in regards to minor scratches etc. Upon going to the vehicle, there were more severe scratches that I had to photograph and return to the counter to show the counter staff. Also, there was no windshield washer fluid . I needed this during my drive from San Fran to LA . Something so minute should have been taken care of prior to releasing the vehicle.
Fara are a great car hire company. Someone answered the phone straight away. We were picked up in about 10-15 mins. The car was immaculate and the counter staff were very friendly.
About QEEQ:10.0/10
This is the second time we’ve used EasyRentCars. The booking process is easy and the information is all there.
When I needed help booking the Interislander Ferry the staff were excellent. Ellie in Wellington especially so.
About QEEQ:7.0/10
Upon initial booking I required to speak to a person. Found it disconcerting to speak to someone in Hong Kong when talking about New Zealand.
They were not aware of the geography - places, areas etc. Wish I'd realise I was booking through an agent.
“Great experience. Seamless pickup and drop off. Really happy. Highly recommend.”
About Aucar:9.7/10
Thanks for everything. Car had a few scratches. Tank wasn’t full but it was ok for me to return as I picked it up. 3/4 full. Overall great experience thank you. Will rent from you again.
About QEEQ:10.0/10
Easy to book. Thank you. Will use your site again.
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