Buyer beware, pay the extra $25-$50 for a better company because you get what you pay for. Our car was dented, scratched, & dinged. It vibrated when we were on the freeway and the brakes were bad. The headlights were broken, only the running lights worked on the vehicle. There were warnings about the airbags and tires. We were charged an additional $6.99 per day for using our own auto insurance! This was an additional fee tacked on after we already prepaid for the vehicle and were told we would owe nothing further. We were the only customers in the building, yet it took 50 minutes to get our busted up vehicle with over 85,000 miles on it. We were in a hurry; having landed in Miami at 9:35 AM, we thought a 3:00 PM reservation in the Keys would be a non-issue, but in addition to all the other things that went wrong with this reservation, the car was also given to us with just a quarter tank of gas, so we had to make an additional stop. Do not use this company.
It was extremely disappointing to have to wait 90 min for my vehicle. I had a 3pm reservation and didn't receive my car until after 4:30pm. The counter agent was not helpful with explaining the delay. I made my reservation 270 days in advance, hoping an early reservation would help in getting a Jeep Wrangler, only to be disappointed again when we received a smaller Jeep Renegade.
About QEEQ:8.0/10
While waiting for my rental I contacted Easyrentcars to hopefully speed up the process (I waited over 90 min for my reservation). They were no help at all.
The car was good - a Skoda estate.
My issue was the £55 they automatically charged for processing (in effect passing on) an erroneous car parking fee. Not happy about this - I guess read the small print; it was I’m sure in there.
It’s a bit of trek by shuttle bus to the back of the crown plaza hotel in Crawley- show the driver your booking to waiver the bus charge. They are infrequent- 2 / hour - so check times.
Don’t forget you need a *credit* card with your address matching your drivers licence and £1500 to be blocked out, or you will get royally screwed for insurance charges. Good luck!
Easy process. Parking was a bit of a challenge, but not so bad that I would hesitate to use them again. The vehicle I received was a lot bigger than the one I had requested, which made a difference in gas mileage and expenses, but the larger vehicle was the same price.
“Buona ma condizione della vettura desiderabile...”
About Sicily By Car:8.3/10
Condizione della vettura non era buona in senso che mancava l’acqua al tergicristallo e una ruota perdeva aria continuazione, dovevo gonfiare per tutta la settimana
“Poor car rental experience but great member of staff on reception.”
About Easirent:8.7/10
VERY TIME CONSUMING GATHERING ALL THE INFORMATION REQUIRED TO PICK UP. ALSO, AS I ONLY HAD £1500 ON MY CREDIT CARD I WAS FORCED TO PAY IN ADVANCE FOR PETROL I NEVER USED, RETURNING THE CAR BAck with virtually half a tank of petrol in it. On a positive note Ryan on reception is a credit to your organisation, and probably one of the reasons you are still afloat. Had it not been for him remaining calm and trying his best to help me I would not have picked the car up and certainly would have never used you again.
I had a little trouble understanding the girl on the phone telling me where the pick up point was. Suggest texting directions so we have them the minute we get off the plane.
just a small criticism nothing major we were not told we could just leave the car and come into the terminal to return it so were looking around for someone to give the keys to.
“Estafa, tuve que pagar por retirar el vehículo en otra sucursal y comprar un seguro que no quería.”
About Budget:6.0/10
Persona que atiende srta. Ma. Batseba, mal educada, molesta porque había arrendado a través de agencia. No dio ninguna solución a lo solicitado, muy poco amable, no dio informacion completa, tuve que comprar un seguro que no quería, si no lo tomaba la garantía subía a 3 millones de pesos lo que es un valor muy elevado, pésima experiencia. Me sentí estafado
The speed your staff handled the pick-up and drop-off was excellent, but I was annoyed my vehicle was no waiting at the airport as I did request "airport pickup" meaning for the vehicle, NOT ME in a bus to your office!
About QEEQ:10.0/10
When booking through your website I requested "airport pickup" of the hire vehicle and what I got was "airport pickup of me in a bus to rental office after making phone call", so I was delayed in my "drive-away from the airport" time-frame which was an inconvenience.
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