Surprice is running an insurance scam. They give you a good price initially but then look extremely hard for something to charge you for when you return the car in order to make up for the good initial price. You'll be better off just paying up front with a more reputable company. For us, they kept pointing stuff out until I couldn't provide a photo proving it was there before.
Our overall review on the hire company during my stay was very good.
I was dealt efficiently at the desk and returning the car was simple.
Now I've returned to the UK my opinion has completely changed.
At the desk I was asked if I required any further excess insurance but I told the agent that I already had that cover through a company in the UK.
He seemed fine with that.
At that point he asked me to sign the paperwork but unbeknown to me I was signing for the Excess Insurance which I had already told him was not required.
At no point did he explain about the insurance so I'd been tricked into buying this cover.
An obvious case of misselling but no doubt a good commission for him.
The rental car fuel policy was full to full which is normal practice.
He recommended that I pay for a full tank of fuel at approx $40 so that I could bring back the vehicle empty with no extra cost.
That way when I came to fill up towards the end of the vacation it would be far cheaper than if I had to refill myself-another blatant lie as I filled up on a number of occasions in various parts of Florida and never cost me more than $30.
Sounds like another little scam for the rental company.
I wasn't of course aware of any of these issues until I returned to the UK.
I'm now faced with a bill of $419.72 for Excess Insurance which I'm contesting.
Unfortunately their malpractice has spoilt what was a wonderful vacation.
The car is over than 10 years and the interior is not clear at all. The seat covers have stain. I booked Toyota Yaris while they offered Honda Fit to me
I booked for a ‘medium’ sized suv and budget told me that it’s class S which is small.. budget said they no longer keep Mitsubishi asx and our only choice was small Suzuki suv or Hyundai Kona!
El auto no fue lo que ofrecieron en la página, en AVIS dijeron que siempre pasa lo mismo.
Tuve que dejar una garantía extremadamente alta por el vehículo, ya que el arriendo no se hace directamente por la página de quien al final pasa el vehículo.
No ventilation in the back is totally unexpected and bad! (Doesn‘t need a 2/4zone AC but atleast ventilation in the back too.
Cruise control would bring alot of comfort.
Otherwise this car is great and can be used for almost everything(not too much power but for the price its a good car)
Drop off location , in udon they gave me a paper where to drop it off in chiang mai.. it isnt really good but thats it.
About QEEQ:10.0/10
Actually im happy with Qeeq, second booking no problems at all.
“Experience was satisfactory apart from lack of refund.”
About ACE Rental Cars:7.3/10
Car was very good.Ace staff were helpful. However their depots are not easy to find and quite some distance from the airport. The car was returned 5 days early because of the Corona virus and Ace was unable to provide a refund for unused days.
About QEEQ:8.0/10
We have not received a refund for the 5 days that the car was not used. We head no option but to return early as we had been advised to fly home to New Zealand. Could you please look into this!
Best price for LAX. No pushy sales tactics, no problems at drop off, all very smooth and professional. Got to choose any economy or compact car I wanted.
About QEEQ:10.0/10
Booking was smooth, best price and notifications emailed to me when anything needs to be done.
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