Nunca me entregaron el carro, la oficina estaba cerrada, mi reserva era a las 9.00 am y me retiré del lugar como a las 9m30 a.m hacia otra arrendadora, y nunca llegó el personal del counter, tuve que alquilar de apuro en otro lugar, casi no encuentro carro y esto era para celebrar el cumpleaños de mi hija, por suerte en National me atendieron super bien.
The first car they gave me was not cleaned both inside and out and had a loud humming noise in the back rear tire. I went back to Fox the next day to get a different car which was cleaned. I wan not given a credit for the first day. I also returned the car a day earlier and they did not give me a credit for an early return but charged me $20.
“Overall a poor experience due to hidden fees and poor pickup experience. The car itself was great.”
About Fox:7.0/10
I had major issues with Fox Rent a Car and I will be avoiding them in the future.
-The pickup location provided was incorrect and I needed to be picked up by a shuttle. It took me at least 1 hour to pickup my vehicle, even though I showed up on time.
-The rental company added many fees on top of the rental cost, which included $12/day for use of my credit card insurance.
-Despite booking for unlimited mileage, the rental company imposed a 200 km/day limit and charged $0.20/km fee. This directly contradicted my booking.
Solo había una persona atendiendo en el aeropuerto, la fila era enorme. Solo íbamos a usar el coche por 4 horas para ir a Manhattan y perdimos mas de una hora en fila. La señorita de muy mal humor y poco amable. Y al salir la persona de la caseta de salida estaba sentado en otro lado y tardó más de 15 min en llegar a darnos la salida por mas que tocábamos el claxon.
Por culpa de dólar usamos menos el coche.
Al llegar a devolver el proceso fue igual de lento. La gente de dólar del JFK no tenían ganas de trabajar
Biggest issue was it took two hours from arrival at the rental location to driving out. It was boiling hot and there were literally hundreds of people waiting in the sun. They used a ticket system when I arrived they were serving 134 and I was given ticket 207... 73 cars!
When I did get the car it had damage to the door frame which meant it whistled at speed (The door frame had a large crease in it at the top near the sunroof)
About QEEQ:10.0/10
Tricky one but... I specifically chose a Renault Espace from OK Rent a Car overloads of Peugeot 5008's... But when I got there they gave me a 5008... with 7 seats up you cannot get ANY significant size of luggage in (Hand luggage only behind the third row seats)
“Incertidumbre y desasosiego en la recogida del coche.”
About Hertz:9.0/10
Le enseñe a la persona de Hertz el bona de QEEQ donde ponia que teniamos contratada una franquícia de 1100€ y no valió para nada. Me dijo que las condiciones de Hertz eran 1800€ de franquicia y nos vimos obligados a contratar un seguro que nos costó 100€ porqué la diferencia de 700€ Hizo que no tuviesemos suficiente saldo en la targeta. Por supuesto el señor del mostrador de Hertz echó toda la culpa al intermediario, en este caso QEEQ. Nos hemos sentido engañados.
About QEEQ:8.0/10
Le enseñe a la persona de Hertz el bona de QEEQ donde ponia que teniamos contratada una franquícia de 1100€ y no valió para nada. Me dijo que las condiciones de Hertz eran 1800€ de franquicia y nos vimos obligados a contratar un seguro que nos costó 100€ porqué la diferencia de 700€ Hizo que no tuviesemos suficiente saldo en la targeta. Por supuesto el señor del mostrador de Hertz echó toda la culpa al intermediario, en este caso QEEQ. Nos hemos sentido engañados.
Unfortunately the counter staff lady was a little too chatty and went on to insult my wife who did not take it very well. In addition none of our requirements were actually taken into account so essentially we had to go through the whole process again.
About QEEQ:8.0/10
Whilst our details seemed to have transferred either none of our requirement had or the counter staff chose to ignore it..
Excelente servicio dudaba en rentar con ellos por malos comentarios que avía leído pero a mi me funciono de maravilla el servicio y sobre todo el precio
The Thrifty counter was closed from my experience due to lack of employees. The sign sent us to the Dollar counter where there was one woman with 15 people ahead of me and the line grew to 20 behind me. It would have been better for Hertz to help out with my check-in as they had some employees standing around and they own Thrifty and Dollar. This is a fairly common short of help experience for me and just feel bad for the one person working.
El camión para recogerme de la terminal al lugar de Europcar tomó más de 40 minutos en pasar por mi, al llegar al lugar del coche me dicen que necesitaba pagar OTRO seguro aparte del que ya tenía porque sino no podía retirar que eso jamás lo mencionan en ningún lugar ya que el seguro de terceros es el único necesario.
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