Excellent service from start to finish. Informative and efficient, and super pleasant. Made us feel really relaxed and reassured about the booking. Probably the best car hire experience we've had.
About QEEQ:10.0/10
Really good. Was a little confused about the insurance add-on, as didn't realise this was via Qeeq rather than via the car hire company, but didn't have any issues once this was explained to me.
Fue muy largo el tiempo de espera, y el traslado hacia el aeropuerto después de la devolución fue muy malo ya que el autobús estaba con demasiadas personas, y la empleada del mostrador me dijo que el seguro que se había adquirido no cubría los daños de terceros por lo que me vendió otro seguro
“Alquile el auto con un seguro, y cuando lo fui a levantar me dicen que no contraté nada...”
About Budget:7.0/10
Al contratar el auto por medio de qeeq.com, especificaba que tenía incluido el seguro Liability (contra terceros). Cuando llegué a levantar el auto en Budget, me dice el encargado que NO tenia ningun seguro contratado. Tuve que pagar 350 dolares aproximadamente para contratar un seguro que supuestamente ya habia comprado.. Por favor, necesito la devolucion de ese dinero,
gracias
I was given a complimentary upgrade but was charged £2.75 extra when I dropped off the car, which was puzzling as the staff member said it was the difference between the car I ordered and the car I was given. It wasn’t worth quibbling such a small amount but should not have been the case. There was something wrong with the car’s steering, which I reported on returning the car. It veered to the right at speed and when accelerating. Not safe.
“Alamo is goede verhuurder. verkeerde info pick-up plaats”
About Alamo:8.0/10
Zeer professioneel en klantvriendelijk. Alles ging vlot, auto was keurig schoon en ruim.
About QEEQ:10.0/10
We konden de pick up locatie niet vinden. In de mail stond dat deze in terminal was. Dit klopte echter niet en na telefonisch contact met Alamo werden we naar de juiste plek geïnstrueerd.
“Unnecessary stress and 45 minutes wasted due to issue of insurance noted above.”
About Hertz:10.0/10
Although QEEQ booking included Third Party insurance, this did not appear on Hertz records and I was asked to buy it as it is mandatory in California. There is some disconnect that should be fixed. Had I bought it, it would have cost me almost $200 more!!
I paid on way charge for the car from Barcelona - Valencia on QEEQ. But Centauro charged me extra for on way when I got to pick the car up. Case is on dispute with QEEQ and I will be seeking refund from my credit card company when I return to UK. As soon as we left Barcelona car engine management light came on, l continued with driving and it went. Hour later l lost power to the car, then stopped at hard shoulder and after turning car off for few minutes it worked. Anyway Centauro replaced the car next day but l lost a whole day. When we got to Valencia the office told me they need additional car so they will be keeping this car. Felt like being ripped off by driving car all the way to Valencia from Barcelona for free for them and they charged me well over €150, what a CON Company.
About QEEQ:9.0/10
Smooth process but customer service not too good as l am disputing over €65 for extra charge.
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