There was an issue with the car during the trip. As we didn't have a phone to contact Klass Wagen, the police stopped and helped us out as the car wouldn't start. They used their police car to charge our battery on the side of the motorway, it took an hour but then all was good. Afterwards everything was fine for the rest of the trip.
Pick up process and staff was excellent. But drop off process terrible. there was no enough explanation for exit and to go to the departure counters of the airport.
With me other customers also were trying to find the departure elevators and throllies.
They didn’t want decor our QEEQ insurance and wanted $1,100 deposit or a further $76. I wld have been better not buying your insurance and going with the record go. I paid twice.
About QEEQ:8.0/10
Because of the insurance issue, next time I wld go straight to a reputable, si for party operators, such as hertz, where it’s on site at the airport and I know what my charges will be.
The car was also damaged/scraped at pick up. They seemed very nonchalant about it. There was also no documentation exchanged at drop off. I hope everything’s ok and they don’t try and charge me with the damage.
“Very poor. There were many ways Europecar could have supported me at the pick up time.”
About Europcar:8.0/10
I came 3.5 hours earlier than planned. They offered a car at an extra of 70€ a day or wait until my time.
I waited the 3.5 hours.
They gave me the car that they were going to charge me 70€.
This is not a great service from Europecar. Also the full insurance was very expensive. 35€ per day. This should not be the case.
About QEEQ:10.0/10
You have a great service. Your personal called me to assist. Nothing could be done as it was up to Europecar but I appreciated that you were available. I would book with Qeeq again.
El coche sufrió una raya en la carrocería y me cobraron 300€ en un taller lo valoraron por 180€, así pues se aprovechan de los clientes para hacer un negocio paralelo
About QEEQ:10.0/10
Fácil manejo y buena atención y comunicación a través de correos para solucionar la mala atención de owners
Had contacted QEEQ with a billing question and was told that I would receive an e-mail with a response. It has been 3 weeks now and I havent received an answer/resolution from QEEQ. In the meantime I have resolved the issue personally.
Staff at Europcar were efficient, courteous and answered all questions I had at the beginning of the rental. It was the most pleasant experience I had in a car rental place for years.
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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