The car was a 9 seater and was brilliant for our trip, it was clean on arrival. The only thing is the car park is very tight, apart from that all was smooth.
“Worst ever experience in over 30 years of car rental experience”
About Alamo:3.0/10
Substandard cars ,old damaged high mileage
Not fit for purpose what was offered
Shocking condition ended up having to pay more myself to get a roadworthy vehicle
My call from the airport was answered immediately, and the pickup was around ten minutes later - I was driving away in the car within 30 minutes of calling. Staff were polite and friendly, car was clean and economical
On return, staff was not sure about the damages the car already carried, and asked me if it was new. I had to load up photos takens during pick up to show the damage was already there. this would be a dispute had i not taken pictures as proof. Rear wind screen is covered with a film that made viewing unclear.
“Car was fine but did not like techniques used to get us to spend more money.”
About MEX:8.0/10
When we got there they claimed our car was not available and we would have to pay an additional 10 dollars per day. There were plenty of cars on the lot they could have given us. They said we would not have to return the gas tank full. It was 3/4 full when we got the car. We did return it full anyway because we were suspicious they would charge us extra and didn't want to take the chance.
Wasted half a day of my holiday ! Mechanical problems with car. Returned it to Sanford but they had no replacements. They sent me to Orlando to change car. No problems with second car.
2H de retard pour recuperer la voiture
Personnel tres deasgreable
Mauvaise voiture donnée = refus de ma part = menace d’attendre 2h de plus si je prennais pas la voiture proposee
Voiture tres sale : sable, bouteilles vides …
The car was very dirty, lots of scratches marks and bumps, there was a large hose bucket and wash gear in the boot of the car, it was well passed at service state and the fuel consumption probably because of this was very bad,
We were misinformed as it said the pick up and drop off was at the airport when in actual fact being there was no courtesy bus we had to get a taxi and an Uber with a total cost of $75 all in all we may as well put that money together with the cost you charged and gone with a decent reputable company and picked it up at the airport
It was a little difficult to contact staff. Left messages but did not return call. Had to go to the terminal and find Europcar counter. A lady from next door hire company had to look around the back and told us staff were there and would be out shortly. The customer service girl was very nice and friendly and completed our booking.
I already paid the car rental. And when I arrived still charge me 1440 baht for no reason.
And gas not even full fuel. And ask me return for full fuel. I will never book again
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