“I will never rent from East Coast Rentals again.”
About East Coast:9.0/10
Wasn't the car we had booked but that's ok. The guy at the desk tried to pressure us into taking out the extra insurance. It seems their staff are trained to push for this as the lady next to him repeated the exact same speech to another customer.
I treated the car as my own. Garaged it every night. When we took it back there was a scratch on a wheel cover. They took all my bond pending a damage investigation. It's wear and tear! I have rented cars for 15 years and have never had any sort of problem. Until I met these guys.
I took me 15 min. to find the bus pick up location and which bus to take to the remote rental pick up place. It took another 30 min. to get to a Metro bus that is nor full. We were not in a hurry to reach to our Airbnb. We arrived early in LAX, 11:45 AM. We left the ACE office at 1:08 PM.
About QEEQ:10.0/10
Booking was easy. But it did not explain how to get to the ACE rental pick up location.
Enhance ur drop off place, eg: provide the clear instructions how to find drop off place and put big sign board in drop off place. Separate domestic and international drop off point.
Todo muy bien. El coche mejoró las expectativas. Muy recomendable. Segunda vez que alquilo aquí. Lo único que considero negativo es el bloqueo de 1000 euros de garantía. Es un poco alto.
The car didn't have a full fuel tank - 7/8 instead. I filled the car back up to beyond 7/8 but was still charged $27 for fuel and $20 for service charge. It was the second time the car I'd booked wasn't avaiable and I felt I was given a lesser/older car which was dissapointing.
The attendant offered a smaller car than the one that I reserved. The attendant wanted me to purchase insurance, although I purchased the insurance online. He said it was because I reserved it throug1h a third party.
I was picking the car up after hours, and the instructions given with the booking listed the wrong shuttle company to contact. The one listed had lost the contract quite a few months previously. YOU NEED TO UPDATE YOUR INSTRUCTIONS. The shuttle company listed was kind enough to drop me at the correct place, but it did take a while to get to the car.
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