QEEQ CAR RENTAL REVIEWS

I didn't have to provide half of the information on your checklist. Not an issue for me but makes you wonder if it is up to date. There was a year in the material in the foot well by the brake. Not on the photo list given which seemed odd. I took my own photo but wasn't asked about it. But then on dropping off the car their appeared to be little interest from staff. In fact I could have just dropped key in a box. Again not really an issue for me as there were no issues.

See comment regarding checklist of items. On neither booking in New Zealand was I asked for the international drivers license if bought especially. Or my passport, just drivers license and credit card.

Professional and very friendly

Don’t like the way the price goes up every time you visit site

Well pleased with the car. Probably you could have told us it didn't have GPS so we didn't spend time looking for something that wasn't there, but minor inconvenience.

Came down for a funeral and I mucked up the pick-up time. Staff were helpful and sorted it out for me over the phone. Communication was clear and the whole process from booking to dropping the car back off again was super easy. It made my trip down stress free in that regards.

Very easy to use, booking was quick and clear.

Car was not full of fuel despite us being told the policy car is full return full on your return. Skeleton staff due to low season so had to wait a while to be served

Competitive price and reasonable car

Issues with payment system. Our credit card could not go thru. Spend 2 hrs before car was release. No contract was given, car not clean and scratches. Car was broken into, glass broken and stuff stolen. Return car on 8 Dec instead of 11 Dec, family was traumatised, no word and assistance or compensation from hertz..not sure what QEEQ can do..very bad experience

The collection process was a nightmare. Stood outside waiting in line for 2hrs!!!!! Never again!

What I liked: I like the service provided by Ms Rim Rebai at the Alamo counter at Geneva airport for the followings: 1. Considerate to check with me if I have already had my own accident insurance, I need not buy additional policy from Alamo. 2. Offered me a new Hyundai Tucson from a Seat Arona as it was not available on-line yet without having to sound pushy. 3. Offered me her work email contact in case I could not get through the emergency contact to address my concern. 4. She was even able to help me with my SIM card issue by referring me to the Lycamobile kiosk within the airport when I had a connection problem. 5. The new SUV has many safety features and is amazingly easy to drive. It provided me and my family members a safe ride for our 18-days trip in Switzerland and France. I am glad I chose this upgrade. What I did not like about: 1. The new car did not have an English language manual. The staff at carpark P51 also could not locate the English version but he was helpful to help me with my queries about some new operating features with the car. 2. The car did not have floor mats which made cleaning difficult upon returning. 3. I had a punctured tyre at Obergoms on the 19 Nov 2022 but had problems contacting Alamo Tel. number +410848445522 and +410800440066 from 1129hrs to 1218hrs. It was only when I tried the email given by the counter staff that my call for help was received and arrangement for the roadside service made. 4. There was a minor miscommunication between Alamo and the roadside service provider with my contact number. Either Alamo had given a wrong contact number, or the service provider took down the number wrongly which resulted in much delay to the car tyre repair. I had to reschedule my itinerary for that day.

The pickup and drop-off are seamless. The staff at the Zurich Airport are very attentive and provide good service.

Smooth pick up by shuttle bus from Melbourne airport to their collection point. From there no hassles at all. Car in excellent condition. Would use them again.

Great experience with the booking.

The staffs are good

I did not ddeal with anyone directly

Counter staff sold me misrepresented insurance.. told me I don’t have insurance for scratches and my collision insurance doesn’t cover for it.. when I receive my receipt.. it’s for premium road side assistance.. I decline to make payment for it and will lodge complaint against it.

Corolla sedan was a 2019 model with 77K kilometres on the clock. So in average condition. Not a high end car. However, the car was easy to drive and went well. Counter staff were insistent that damage incurred would cause a $5500 penalty charge. And a refundable deposit of $1000 would be charged to my credit card and refunded if no damage. However, by paying the daily waiver fee (car and windows/tyres seperately, (approx $45 per day) then no deposit or penalty charge would apply. Staff took about 20 pics of car before pickup while we waited and another 20 pics when we returned - also while we waited which i found very annoying. I have booked a lot of cars in Australia and Overseas and i found then to be the most vigorous with these car examinations

The fuel upon receiving the car was 1/2 tank. It is complicated to calculate the return

Perfect car thanks

All good

Easy collection and good value

App is easy to use and booking was simple

Arriving at the airport to look for the counter was a little difficult. There was no Europcar sign but rather Times so we were going back and forth looking for the counter. It’d be worthwhile having a number to text vs call if we were running late.

The counter staff initially sold me on the prepaid fuel option, but later reversed it at my request after I determined that local prices were substantially lower.

The counter staff, both at pick up and drop off, were amazing. I cannot praise them highly enough.

All good. Even when I had a slight issue, it was sorted quickly.

The phone number to call for pick up was a toll-free Australian number that did not work on our international cell phones. We had to find a payphone, figure out how to use it and call for a pickup. No one answered that cool. We had to leave a message. No information as to how long pick up would take and specifically where the pickup was We were able to ask at the information desk in the international terminal and they told us where the pickup was. We waited 20 minutes and I called again, this time finding out that the number was for Bargain Rental cars. Again I left a message. Finally they showed up and then told us that they had to go to the domestic terminal to pick up other customers. The whole process took over an hour from the time we made our first call to the time that we got to the rental car location.