QEEQ CAR RENTAL REVIEWS

after hours service could be better

All good

The car given was old and the window wiper broken during heavy rain.

円滑に進み待ち時間もありませんでした。 英語ですが返却場所、給油所のＱＲコードで返却時ま問題ありませんでした。

予約は何の問題も有りませんでした。メールでポイント案内が来ましたがアプリとの連携が上手くいってないのか？アプリ内ではポイント無しとなってます。

I was running late to collect the car so I contacted Europcar directly and they said it wasn't a problem due to my pre-paying but when I arrived at the counter there was a problem as the car was no longer available

Ok

A little confusing finding their counter desk outside as they share with another rental company

Qeeq.com does do a price drop but it's still worth checking yourself as you may get a much better car for the same price if you track it too

Nice new car which met all our requirements

Easy process to book as ussual

The car exceeded my expectation, however they mentioned that I NEEDED to contract the SLP insurance, so I got a little confused about the contract. Inspite that factor Alamo is an excelent company with new vehicles.

The QEEQ experience was perfect, everything very clear.

Difficult to found the counter, fortunately the information desk help to call the staff because my Thai SIM card not working , the man hand me the car was very helpful.

I satisfied your platform because of the customer service, they are quick response and efficiency.

The service was perfect

Very good service and nice cars

Very good

excellant condition of the car and upgrade a brand new car for us 。excellant service!

poor condition of the car and provide the different car show in picture(Hyudai Kona was show in picture )。Different level of the car The car was old (Mitsubitsu ASX )and it use a lot of gas。Car power poor。although we are late to return car，but the staff do not remind us the closing time of the drop-off location ，we drive to there, was closed, the hotline is busy, finally we need drive to city drop-off location to return the car，Yes，I know it is my false, but if the staff remind us the closing time, we can save more time.

excellant condition of the car and provide the same car was show in category，excellant services。

no very good

It's better to send the toll fee summary by email to the customer once OK Mobility charge it on credit card.

Great, but it should have the choice to include the tolls when the customer is doing the choice. I'm still waiting for the 224$ refound. I dropped off the car on January 9th

It could be better if the customer can include the tolls payment

Couldn't be happier. Staff is excellent, efficient and friendly. There was very little wait time. Highly recommend.

Fabulous booking platform. Excellent deals and great cancellation policy. Highly recommend.

The car is very good. The check in service staff was helpful and able to provide with little details. The checking out staff is however less helpful and overcharged me for 2 minor issues. 1 is the a slight scratch at the bottom of the bumper and the 2nd is a dent near front passenger door caused by another car parked next to me and had already disappeared. He insisted that I caused the damage because i did not report to police which I do not know how since I did not even noticed the dent until much later. He charged me 4800NT for a damage that can probably be fixed with less than halft the cost and because I have to catch the flight back, I agree to settle so that we can move on. Anyway, I need QEEQ help to recover the ridiculous amount.

Very good, except that if QEEQ can take care of the insurance better for those who puchased the premier package, it will be fantastic. When I picked up the car, IWS make it clear that I have to be responible and paid up front for any incident. I find this troublesome.

We have not got the car we booked for. I was told that the car we booked is not available due to Christmas holiday. And they offered me to take Suzuki swift instead at the same cost. We explained to them of many luggage problem. They told me to rent another Suzuki swift and pay additional cost. Firstly we wanted to take this offer but another driver forgot to bring original driving license. So we have only one driver. This driving two cars offer is not possible. We checked with other car rental companies but they have no car available as well We were upset and looking for other option such as flying from Auckland to Wellington directly on that day and cancelled all other booking we made such as hotels and touring programs which we booked and paid. After spending more than an hour to find solution at nearby car rental booth there was another customer who heard of our situation, he kindly told us that he was offered Susuki swift option as well which he took it but he returned to change the bigger car after he went to the garage and he found that there were some big cars in parking garage. So we have a hope, we returned to the booth and asked the front officers in begging manner to check the available car, luckily they offered us the Mitsubishi Triton with cab and fiber back covered trunk. This car is suitable to carry three people and all luggages. We took this offer which charged at the same price we original booked. We delayed three hours in car rental situation so we have to skipped some program to catch up the rest. It was shock and upset situation for us which are foreigner tourist. we would like you to find the proper solving problem in future Regards,, Sannpat Rattakham