The pickup location was a nightmare to find with the directions on the confirmation. Had to call to find directions to bus.
Staff at Centauro desk were rude and too worried about saying goodbye to work mates to focus on customer service.
The lady at drop off was nice and helpful.
The process of pick up was convenient and quick. The personal was friendly and nice. Office was far from airport (about 10-15 min) than we expected. Was shuttle, but we spent many time to find it because there was any pointer. The shuttle driver was very nice to. Deposit for petrol was refunded within 1 day.
About QEEQ:9.0/10
The booking platform was good and convenient. We save 80 ero due to price drop option.
I didn't like that it was not impossible to cancel extra insurance without canceling all the reservation.
The car aas not quite as big and not nearly as powerful as expected. It was however very economical, clean and new and drive very smoothly. The cruise control was fantastic!
Staff were extremely helpful and friendly, dealing with many customers who were hot and had had delays. Lots of respect and praise for them!
About QEEQ:9.0/10
Very easy to book! Great value which didnt need dropping.
vehicle was very dirty. we booked a 308 estate and was told we had only ordered a small car and that a 308 estate was not available. we had to pay £45 extra for a car of the size we had expected. we expect a refund of this amount
I booked a compact station wagon through easy rent. easy rent booked me a compact car and not a station wagon. I called to complain and email and have not heard back! Terrible service. Had to pay more money for the car I had originally booked.
“very disappointed. arrived 30 min before the Centauro station is closing. and it was closed”
About Centauro:2.0/10
Arrived 30 min before the Centauro station is closing. and it was closed. no one have answered the phone during my calls. i needed to arrange a pickup from the local station to Centauro. no one have picked up the phone.
as result, i didn't picked up the car and lost my voucher money. in addition i needed to rent from another agency on the spot and paid 230 Euros!!
Excellent condition and no hassle car rental. Only recommendation would be to make it clearer that it is the yellow Centauro shuttle bus and not the general one to the main car hire.
“One of the worst and most inefficient check in processes I've ever had to deal with.”
About Centauro:4.7/10
Terrible check in process in a very hot warehouse a few km outside the airport. Car was in good condition and very clean, no issues. Difficult to find the shuttle bus pick up location
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
Liam
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