Waited approx 40 mins for airport collection. After that, everything was fine. When I arrived early for drop-off, the van was about to leave so that whole process was super quick!
It was pretty quick check in and out which was great. The car had a bit of a weird smell when we got it and the front windscreen was very dirty and there possibly was an issue with the tint on the windscreen as there were tiny bubbles that made it difficult to see depending on the weather.
While we pick up the car, I found the wind screen was chipped by a little stone, and took a picture for record. I said to the counter, and the lady told me it is safe to drive.
Unfortunately, the wind screen started to crack from the chipped point during the trip. The problem made me feel unsafe while I am driving, however, I drove far away from the pick up city, so it is impossible to change another car.
I suggest Hitch to fix the wind screen damage before renting out a car.
The car side mirrors electrics didn’t work, there was damage to one of the side mirrors that wasn’t noted on the condition report which made us feel it could have been our damage however original photos had the damage there. Missing car Aerial so couldn’t reach radio stations, everything else was great
Car pretty battered and bruised and had 160,000km on the clock and had not been cleaned inside properly, there was a sticky mess in the central console that got all over my partners phone. The cigarette lighter and usb didn’t work so couldn’t charge phone needed for sat nav.
Brakes on the metal thus making a noise that should have been picked up and potentially dangerous.
My overall experience was good, but sadly I was told by staff to pay around 12 bucks for something like location fees. In the confirmation e-mail by easyrentcars.com I had been told before that no additional money was due at pick-up.
“Worst Car Hire Experience
Oldest and dirtiest car Despite booking months in advance and follow ups”
About HITCH Car Rentals:2.0/10
Car didn’t meet any expectations. It was very old, did not even have USB port, Interiors were worn off and dirty. Car was making noise all the time, steering wheel was hard to control (no power steering Despite being automatic). Car pickup was not great and it consumed lot of fuel. Overall a very very bad experience.
The excess showed as being an excessively high cost of $1700 which we were already amazed at how it could be that, yet when we picked up the car they said it was a $2,000 excess. The cost of paying for upgrading insurance to cover the excess almost cost as much as renting the car. I think the price of airport pickup transfers should be shown/included in the initial rental cost.
Like: I liked how straight forward the whole process was, how obliging the staff were and the bang for buck. Dislike: My partner got one car and I had another, her car was terrible to drive, no reflection on the company but if they had to update their cars I would suggest they don’t get anymore Fiat Puntos
“Hitch were an excellent company and our vehicle was much better than expected”
About HITCH Car Rentals:8.0/10
Easiest booking process I have ever received for a car rental. Staff were very efficient and the vehicle was better than expected. The booking out was equally as good. Only issues were a couple of accessories not performing properly.
I hired the car based on "Model Gauranteed". The Prius in the picture was completely different to the car we received. Ours was an old model with a bumper falling off and marks all over it.
My struggle is, we get charged a $2000 excess on crash damage. With the marks on the car why were they not repaired using the excess people would have had to pay for the damage. Why does the car still appear in poor condition?
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S.O'Hagan
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View more >Dislike: My partner got one car and I had another, her car was terrible to drive, no reflection on the company but if they had to update their cars I would suggest they don’t get anymore Fiat Puntos
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