CAR RENTAL REVIEWS ON ACE RENTAL CARS IN PERTH

Like: Service, car, experience all amazing
Dislike: Nothing

The staff were fantastic, but the office too far from the airport

Clearer description of non standard "airport" offices with early closing times

Long wait to pick up - felt sorry for the young girl as she was the only staff and had a queue of customers. Special shout out to her - (Sunday 7th July) she was really pleasant and patient

Although I contacted the staff the day before to confirm the baby seat, they could not find any record of it ever being booked. The lady was rude and not very helpful at all, says it was our fault for booking through an agency

NA,everything went well

NA,everything went well

Carol in the Perth office was amazing! She made the whole process so easy and was so friendly.

Very basic car, on the small side. Not what was booked as none available surprise surprise, hard up-sell on the excess insurance. High mileage and not in great condition.

Great services by ACE Rental. they upgrade my car with min charges.

fast booking & reliable. Really appreciate it.

I booked for Toyota Corolla Intermediate car but I got compact car Hyundai Accent instead.

Yes, because car we booked was unavailable and we received an upgrade to the corolla Car did need windscreen wiper replacement.

Service staff on pickup was rude & the 2nd person who attended to us was better. However upon return, service staff was difficult and insist we go top up petrol which was only a few dollars and we exceeded the fuel needle! We bought all insurance cover to zero excess so we feel that there has to be service improvement. Will not rent from Ace again.

Pick up was a little rushed. Car inside Windows hadnt been cleaned. Paid for Sat Nav which was pretty useless most of the time.

Missed the pick up time due to miscommunication and was told to come back the next day although we told them to wait a while so that we could collect directly from the office before closing time. As a result we lose a day of rental and had to spent a hefty sum of money for taxi fare to bring us to our accommodation.

Excellent value for money especially when only booked a few hours in advance.

Pickup process took a while, staff seems unfamiliar with certain process. Car was poorly kept, dirty and rubbish from the previous rental was still around. Overall not worth the trouble of waiting for their shuttle (30mins), dirty car, and long pickup time.

Good car

Staff were excellent. The car was quite old and I was worried at times that it may break down. But it did not. It was well needed.

These guys were fantastic. I lost my confirmation and they were able to help without any issues.

The car isn't available at the airport - you have to get a shuttle, for which I waited over an hour. After I was picked up, the van immediately turned back to the airport to get another customer, at which point we got stuck in the carpark because the driver didn't have any way to pay the fee. The phone staff were terribly rude, no apologies were given, and I got the impression that if I hadn't called the second time I would never have been picked up, even though they knew I was waiting. For comparison, I saw the nobirds van drive past three times while I was waiting for ACE. Not including the time going back and getting stuck.

Car was large and spacious. Good for 6 people. service was good.

Useful platform. good for comparing prices of the vehicle from different dealers. Could have included an option for the purchase of insurance from the rental car company itself directly to save the hassle of claims.

overall oke... nice car. nice sales.

overal good. a lit bit of worry when have 24-48 hour confirmation. really not sure if the car is ready or not. but overall oke. if you dont have time. choose the instant booking