CAR RENTAL REVIEWS ON ACE RENTAL CARS AT PERTH AIRPORT, PER

Like: Service, car, experience all amazing
Dislike: Nothing

Although I contacted the staff the day before to confirm the baby seat, they could not find any record of it ever being booked. The lady was rude and not very helpful at all, says it was our fault for booking through an agency

Carol in the Perth office was amazing! She made the whole process so easy and was so friendly.

Like: Great car high milage but the price reflected that and the car was spot on in every way.

Like: Great friendly service, easy to deal with & helpful. Our rental car was very comfortable & convenient for our family travels.

Staff were excellent. The car was quite old and I was worried at times that it may break down. But it did not. It was well needed.

These guys were fantastic. I lost my confirmation and they were able to help without any issues.

Like: best way to travel with family. easy booking n easy handling
Dislike: so many offer on insurance. so frightening

The car isn't available at the airport - you have to get a shuttle, for which I waited over an hour. After I was picked up, the van immediately turned back to the airport to get another customer, at which point we got stuck in the carpark because the driver didn't have any way to pay the fee. The phone staff were terribly rude, no apologies were given, and I got the impression that if I hadn't called the second time I would never have been picked up, even though they knew I was waiting. For comparison, I saw the nobirds van drive past three times while I was waiting for ACE. Not including the time going back and getting stuck.