CAR RENTAL REVIEWS ON ACE RENTAL CARS AT MELBOURNE AIRPORT, MEL

Excellent service overall. Very happy from the pickup right through to the drop off. They cared for my safety and upgraded my vehicle due to a fault. AAA+++

Love the app

Everything was perfect except the phone didn’t answer. The recorded message said we had to stay on the line to arrange pickup, but then on all 3 phone numbers we were put through to a message bank and there was a message “the message bank of (number) is full. Please try again later. Not only us but two other renters did the same. There was a lot of anxiety and stress which was unnecessary even though the shuttle came within about 15 mins.

The car was quite scratched and smelt of cigarette smoke , I have also been charged twice and not sure why?It is also almost 4 days since I returned the car and still have not got my $250 deposit back, the staff failed to tell me I could use my TOLL account from NSW to pay tolls in VIC but instead made me buy a $17 toll credit

The car was great

Was very easy to book

we reserved car seats on booking and upon arrival we were told there was none . manager resolved the issue but this delayed our 2hr ahead trip late at night with 3 children.

email requests for car seats were not sent to ace rentals so they didnt know we had reserved car seats.

Subsequent attempt to hire a car in cairns unsuccessful I booked got a number but subsequent e-mails wanted more information I didn’t check my email until I got to Cairns & found out booking cancelled

Make it easy - like my experience in Melbourne & all is good

I’ve already explained to Ace that their pick up processes are inadequate but the car was very good value for money

The personnel was very nice and accomodating.

Car was a Kia cerato - not a great car but was in a clean condition. Windscreen wipers weren’t great in the rain. Otherwise, everything was great including service.

Great. Price drop protector is good. I don’t think we benefited this time but we have done before.

The car is a bit too old.

Ace charged the One way fee although i mentioned to the counter staff that i already paid via Easyrentcars and showed the Booking Slip with One way fees is included. Ace counter staff said EasyRent should not charged us instead Ace suppose to charge the Fee and i have paid without any choice. Now i am disputing with Easyrentcars. They are still on investigation. Already 20days gone , just received email asking for Final Invoice. Ace Cars and time taken to Pick up and Drop Off was Excellent.

Everthing is Excellent.

The car was in a good shape but was dirty from the inside.

Everything was awesome and will use again

Everything was awesome and will use again

Worst service anyone could ever experience. I waited with my family outside the terminal in the brown bus shelter for over an hour and half but no one turned up to pick us so eventually we had to call a family to pick us up because all the other rental car company’s were fully booked so couldn’t get the car from anyone else either. It was cold and my kids were freezing in the cold while we waited for Ace rental car shuttle

The car was not up to my expectation in terms of the condition of car(quite dirty inside), waited for another car but it was same as previous one which I just took it.

improve the car and services

The overal process to book, pick up and return the car is smooth. However, it is necessary to call the ACE office to arrange shuttle for picking and unfortunately I called over 10 times for almost an hour before someone can pickup the call.

The car was amazing, absolutely loved it. Procedure around when and how excess is payable would have been great before picking up the vehicle not after.

The pick up process is terrible, number never works but been lucky to find a bus there but not a good customer experience

The counter service was good.