CAR RENTAL REVIEWS ON ACE RENTAL CARS AT SYDNEY AIRPORT TERMINAL 2, SYD

Awesome rental company. Definitely will use them again if in Sydney again. Great customer service.

EasyRentCars easy to make booking and great customer service.

Yes the car exceeded my expectations. The wait for the shuttle took a while, but understandable. The counter wait was a while due to a high number of cars going out. The counter staff were friendly and explained everything clearly.

It gave a fantastic price and the car was of quality too.

They gave us an upgrade due to being with family Great service and great help

Good

Received a larger car than booked. That was good, but wasn't very clean. Rubbish in center console & numerous scratches on body. Booking, pickup, & drop off were all good.

please keep up your good work

please keep up your good work

Car is full of minor scratches, but working fine. interior cleanliness can be improved as back seats are slightly stained.

No problems … easy

Easy

Overall a very disappointing experience. Pick-up from the airport took longer than expected and standing in the cold with a small child was not ideal. When then we arrived to collect our rental which was not ready and the customer service representative, Dinesh was incredibly rude. He tried to push the insurance and tolls quite aggressively on us and then tried to make us sign for the condition of the car without seeing it. At this point I refused, left the counter and waited outside. I then witnessed another member of staff bring our car round to the front and crashed it into a bollard denting the front number plate slightly damaging the front of the car too. This was witnessed by quite a few people and it was all quite ridiculous really. The car itself was larger than we ordered and very scuffed and scratched. The child seat had no infant insert and was ripped. The car itself was very economical with fuel and comfortable and on hand back the staff were much nicer.

As expected

Excellent offers so far

The counter staff were not sure about car category and tried to offer lower category!!. Also, they should maintain courtesy and should not give remarks about clients' countries of origin that might not be acceptable.

Excellent as usual

Internal of the car was a bit dirty and the car I got a bit worn out with quite a few existing defects.