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+81 3-4578-4029
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+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
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+64-99508740
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+51-17009061
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+41-445514539
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+66-25088458
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+65-31585008
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+61-1800-507-258
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+90-850-390-7486
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+49 6107 6353100
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+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 2335221088
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 2335221088
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Find Your Routes Car Rentals at Orlando International Airport

CAR RENTAL REVIEWS ON ROUTES AT ORLANDO INTERNATIONAL AIRPORT, MCO

Average rating on Routes at Orlando International Airport: 7.8 /10

C.Green

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Special SUV | Jeep Wrangler or similar
Reviewed: Wed, Jul 31, 2019
“Bait and switch”
About Routes: 7.0 /10
When we arrived to pick up the car the price was $60.00 more that what EasyRentCars said it would be plus there were more taxes on top of the 60 more dollars I will not trust what I see anymore.
About QEEQ: 8.0 /10
Wished the price would have been legit.

J.Osbaldeston

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Medium SUV | Nissan Rogue or similar
Reviewed: Wed, Jul 24, 2019
“Great price but inconvenient, wouldn't use this service again for that reason. Just pay the money”
About Routes: 7.7 /10
Distance to rental location is far and shuttle not frequent enough. We bought a Lyft ride to get there $22.00 and almost needed to Lyft again back to airport but the shuttle arrived just then.
About QEEQ: 8.0 /10

GRUBBS

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Intermediate | Toyota Corolla or similar
Reviewed: Wed, Jul 24, 2019
“Routes was understaffed and ill prepared to service customers.”
About Routes: 5.7 /10
From the time my plane landed until I was in a car, TWO hors had passed. There was over a 45 minute wait for the shuttle alone. This was a quick trip into and out of Orlando, which made a delay like this totally unacceptable. I also had to call my insurance company to prove that I didn't need their expensive insurance.

E.SOMALO SANCHEZ

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Medium SUV | Nissan Rogue or similar
Reviewed: Wed, Jul 17, 2019
“PERFECT PLATFORM, PERFECT CAR RENTAL”
About Routes: 9.7 /10
The personal that attended to us were so kindless and the give us a better car than we had hired for the same price. They advised to us to use hire the machine to pay tolls directly....it was a great idea !!!!
About QEEQ: 10.0 /10
The platform worked very good. Everything perfect. Next time probably we´ll use again. We´ll recomend it to friends.

R.Jackson

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Large SUV | Dodge Durango or similar
Reviewed: Wed, Aug 21, 2019
“Great car. Great online booking service. Disgraceful service at point of pick up.”
About Routes: 5.7 /10
I will be writing a formal complaint to you with regards to the customer desk of routes service in Orlando.However, after a long flight from the UK we were transferred to the routes centre by a shuttle. No problem, great service nice driver. After waiting for 30 minutes we were served by the most rude obnoxious man I have ever met. Tried to force sell us additions such as break down cover, toll passes and additional insurance. We refused all even though he had pre printed all in the form for us ready to sign! We explained in detail that we had already taken out additional insurance cover in the uk prior to our rental to cover the shortfall in basic cover provided. The man asked to see this certificate and even had the gall to continually say to us we must cancel it and take out the cover he could offer. Disgusting behaviour which left myself and my wife feel quite threatened. After reprinting the form not to include the items stated he proceeded to take us to the car. No explanation of features functions or refuelling procedure. A Brief walk around the car (in the dark) where I had to point out a scratch on the door and that was it!! He Didn’t even notify me of mileage or discuss existing level of fuel left in the tank to start with. The form I took away stated full even though it was only under a quarter of a tank full.... Another item to note, They also wanted full payment from us again even though we had already paid upfront all costs in January? we had to show evidence of this, (luckily we had bought the receipt you issued To us on purchase prepaid in the uk. Not a good start to our holiday which left us quite angry and distressed for a few days. We just had the nagging feeling we were being scammed by the man and we’re going to be hit with additional charges. This was added to after he blatantly watched me enter my credit card pin into the machine to pay the pending deposit. Disgusting.

R.Misra

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Medium SUV | Nissan Rogue or similar
Reviewed: Tue, Sep 17, 2019
“Service similar to a low cost airline. You can fly but with many irritants”
About Routes: 7.7 /10
Had a tough time finding the location in the airport. The location is really not close to the airport and that added more time to pick up. I didn't get the Nissan Rogue as booked but a jeep which is technically an upgrade but inconvenient. The tank was half full which was always a problem for me as I didn't know how much to fill. The folks at the counter were friendly and so also the person who dropped us.
About QEEQ: 8.0 /10

S.TALBOTT

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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Tue, Jul 9, 2019
“Satisfying”
About Routes: 7.0 /10
Did not have any Van's available upgraded dodge Durango that was returned while waiting did not have time for them to clean. Needed more help van drivers Julio and Concetta friendly overall ok would have preferred airport pickup couldn't beat price. All things considered not bad
About QEEQ: 8.0 /10

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Intermediate | Toyota Corolla or similar
Reviewed: Thu, Sep 12, 2019
“Bad experience”
About Routes: 4.7 /10
Very poor customer service and very rude. Very long waits with only a couple of people in line. Wouldn’t recommend to anybody.
About QEEQ: 10.0 /10
Easy booking

FrequentFLyer

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Medium SUV | Nissan Rogue or similar
Reviewed: Thu, Jul 25, 2019
“Bait and Hound”
About Routes: 8.3 /10
Routes is not ready to rent cars to travelers through your website! Counter agent is more a sales person than a customer service agent; their focus is to force the up-sell of peripheral services for the vehicle (insurances, etc.) Routes operates a non-transparent pedatory process. The renter is stuck at their remote location with little or no choice but to buy the additonal coverages and services because renter is stuck and/or eager to leave the situation because the rental process is stretching well beyond 45 minutes. I have rented 100s of vehicles even using EasyRents many times. Routes is the worst that I have experienced around the world and will never select them in an offer by EasyRents again. I suggest that you drop thme from your vendor list for your US domestic travelers but especially your international travelers!
About QEEQ: 10.0 /10
Good platform--I have rented through Easyrentcars on several previous occasions. I recommend vetting your vendor partners more rigorously. Routes is not a good partner. I plan to contact the Florida Better Business Bureau concerning my experience.

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Intermediate | Toyota Corolla or similar
Reviewed: Thu, Jul 11, 2019
“This is the absolute worst experience I've ever had renting a car ... period.”
About Routes: 4.7 /10
I will never use Routes ever again ... absolutely the most unorganized experience I've ever seen with a rental care company. And I've even rented with a mom-pop shop in Hawaii.

M.Mc

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Intermediate | Toyota Corolla or similar
Reviewed: Thu, Aug 8, 2019
“Good price, not good service.”
About Routes: 8.7 /10
My wife and I waited 45 minutes to be called to the counter.Then another 15 minutes to get the car. The car was great, a 2019 Kia Forte with 7000 miles. Time is important to me so I would not rent from them again.
About QEEQ: 10.0 /10
I like easy rent a car. I will use them again. Thanks.

NJvisitor

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Medium SUV | Jeep Wrangler or similar
Reviewed: Thu, Aug 1, 2019
“Great Experience”
About Routes: 9.0 /10
Great experience, vehicle was upgraded at no charge (luck of the draw I guess) it was a relatively smooth experience.
About QEEQ: 10.0 /10
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E.Arocho

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Medium SUV | Nissan Rogue or similar
Reviewed: Sun, Jul 21, 2019
“First car had a large crack in windshield and back bumper was damaged. Scratches all over car.”
About Routes: 7.0 /10
Took guy 15 min when he came back w same car without cracked windshield. Ridiculous to reserve a car and be given one with a cracked windshield from one end to the other and back right bumper damaged.
About QEEQ: 10.0 /10
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B.Allen

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Medium SUV | Jeep Wrangler or similar
Reviewed: Sat, Jul 27, 2019
“Great Rental Experience!!!”
About Routes: 10.0 /10
We reserved a Jeep Wrangler (or similar) and we’re pleased to get the Jeep as requested. The staff at pick up and drop were quick and efficient. This is my second time renting from them and will definitely do it again. The price could not be beat!
About QEEQ: 10.0 /10
The app worked well and was easy to navigate.
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G.Norum

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Medium SUV | Nissan Rogue or similar
Reviewed: Sat, Jul 13, 2019
“the driver was great ,when we got to routes to pick up car we got a Jeep not a fan . Very slow took”
About Routes: 7.0 /10
Wish they had a place at airport.

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Medium SUV | Nissan Rogue or similar
Reviewed: Sat, Aug 31, 2019
“Car great but Routes counter staff didnt seem aware of what was already prepaid.”
About Routes: 9.0 /10
Far too pushy on extras such as liability cover
About QEEQ: 10.0 /10

Adam C

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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Mon, Jul 8, 2019
“Worst rental experience I've had.”
About Routes: 2.0 /10
When we arrived at counter to pick up car, all the staff disappeared into back office. After about 20 minutes standing around waiting I decided to knock on office door to find an employee. About 10 minutes later a staff member emerged from the back and rudely stated to me "I was using the bathroom, is that ok?" By this time, we had been travelling with small children all day and the last thing we needed was a bunch of attitude. Finally got the car after about an hour (they said they had to clean the car before we took it, which we said we didn't need). Upon returning the car, we were told we'd be charged $250 for clean the little bit of sand on the rugs. I sat in the parking lot shaking the floor mats out. Even the shuttle driver said he'd never heard of such a thing and would tell the manager. Very unprofessional. Very rude. Apathetic employees. Takes way too long.

Lee

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Intermediate | Toyota Corolla or similar
Reviewed: Fri, Sep 13, 2019
“AAA++”
About Routes: 10.0 /10
I have to say...one of the best experiences with a rental company....The agent that assisted in my rental was exemplary. He was informative, courteous and added to my overall vacation satisfaction...thanks so much. Will definitely recommend this company to others and will use again in my future visits.
About QEEQ: 10.0 /10

A.Garcia Nieto

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Intermediate | Toyota Corolla or similar
Reviewed: Fri, Jul 12, 2019
“I rented a Toyota Corolla and I got instead a much bigger and better car, so perfect”
About Routes: 7.3 /10
They did not have record of the insurance we had already booked with easyrentcars, and they tried to make us purchase it again. Besides, they offered us a device to pay for tolls but they were unclear with the price until we were about to pay.
About QEEQ: 8.0 /10

J.Gisi

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Intermediate | Toyota Corolla or similar
Reviewed: Fri, Aug 23, 2019
“Awful Customer”
About Routes: 6.3 /10
From the time my family entered the Routes building until I was able to drive away in my rental. It was close to 2 hours. The customer service was awful. It was like renting from the DMV. Pay the few extra dollars and rent from a better agency. I would never recommend them.
About QEEQ: 7.0 /10

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Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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