REACH RENTAL CAR RENTAL REVIEWS

Car was good. Needs directions to their office as it’s in a building on the 7th floor but nothing mentioned on the notes. Location to airport was a short regular shuttle.

No pure bait and switch I hired a nice bmw 4 series convertible and was given an old dented 5 series bmw with bad brakes.

Staring with the fact that there was not shuttle bus to the rental place, after finally contacting the local representative we were told that are booking was for the following day and we needed to pay for a additional day, after we said ok they charged us more than the online price, then we waited almost an hour to be pick up, when we arrived we were told that we have only 100 miles per day instead of unlimited as was stipulated online. We rented a "luxury" Mercedes Benz, however, the car was in a deplorable condition, smelled like cigarette smoke, scratched all over the place with less than a 1/4 tank of gas, when we asked if there was another car in better condition we were told by the manager named Cho to take it or leave it, so when we said to leave it the manager would not gave us a refund indicating that we needed to contact the online service, thus, without any other option we took the car. At time of return they gave us a different address, when we got there nobody was there to received the car, after calling the number they told us to wait so we waited for 30 min until the guy finally showed up, then there was an issue that there was not shuttle bus at that location and the guy will not take us to the closest station so we walked...bottom line worse rental experience of my life...I end up expending so much time waiting for a crappy, smoke smelling, scratched, no gas "luxury" car that I could not take anywhere cause of the limited miles plus additional charges from what was online.

Car wasn’t properly registered and I was pulled over by the police twice and threatened with a ticket each time. Car was eventually switched out but new car had bald tires that hydroplane in the wet and dry weather. I had to postpone and cancel destinations during trip. Gentleman that brought the vehicle to me and picked vehicle up was excellent.

Very difficult to find their location. Their airport shuttle involves walk to Hampton Inn then boarding their shuttle. I opted to Uber. When i arrived my car was not on the lot. It took about 20 minutes for it to show up. Several people piled out and a guy handed me the key. Would never use them again.

Agent needed to take care for oil change before car was ready. No ticket counter, difficult to find and difficult to contact agent. Over an hour waiting for car to return from oil change, two different service lights on dashboard but agent assured everything checked out, and when dropped off car no agent available. Had to leave car in garage with keys. "Ticket counter" is one room office in high rise, returning car is not typical drop off--they share a garage with an apartment complex valet. Very confusing. As a side, the car was missing a hub cap.

The employee is very helpful.

The place was shady and ridiculously un professional. I will NEVER go back and they wasted 30 minutes of my time giving me the wrong car, because they didn’t take the time to get my name. Even though I asked is this car for ******* and he said yes. The original car was not in condition to leave and then the car we ended up getting was dirty and damaged. There was no actual office. You had to meet them in an alley and the communication was horrible. You had to literally call multiple numbers to get anything done, such as get a shuttle to pick you up. And the shuttle was horrendous. The worst part would have to be that the man felt it was okay to take a picture of my credit card with his personal cell phone. Now I have to keep an eye on my bank to make sure they do not start making strange charges on my card.

Thank you guys for the amazing experience with i8! I wish your company success and bring more beautiful cars for us! Happy Chinese New Year :)