HERTZ CAR RENTAL REVIEWS IN SPAIN

Good

La verdad una atención muy buena, rapidez, coche muy limpio, excelente servicio!! Recomendable 100%

Magnífico!

Great car and customer service

Counter staff in airport and at car collection very helpful.

Easy pick up and drop off, definitely recommend.

The staff at 1.00 am need to polite when the travel from another country is made by the customer. Sadly they try to cheat regarding insurance at the counter and also rudely tell us that I should not ask questions at the counter

The guy on our return was quite rude. The way he drove the rental car, the way he accused us of damaging the car. The Canadian guy when we arrived couldn't have been more friendly and helpful.

No

Hertz overcharged for the car by a day so had to call customer services to get refund. Still waiting for this. Nobody to check and agree condition of vehicle on collection or drop off

Good

Because I booked through a third party I thought I'd get a crappy car but was thrilled with a virtually brand new Tucson.

All went smoothly but long delay to get paperwork done and then had to wait for car to be delivered to pickup point. Great car.

All was good and a good price.

Great customer service didn't have to wait. Would defiantly book with you again

The car had 24 pieces of damage. The car was not available on pick up. The car when arrived was difficult to find. The staff were not helpful

Nous avons eu un accidents le dernier jour de voyage. La voiture a été fortement endommagée, mais l'accident n'était en aucun cas de notre faute. Le constat le montre lui-même ainsi que les témoignage de différentes personnes. Le service assistance que nous avons appelé (de nuit) à rapidement envoyé une dépanneuse, et un taxi, et nous a expliqué qu'une autre voiture "nous attendait" dans un point de retrait proche. Tout semblait simple et organisé. Seulement, le lendemain en arrivant au point de retrait Hertz, le monsieur nous informe que la caution a plus que doublée ! (pour un montant de 400€) Il nous est impossible de repartir en voiture si nous avons pas ce montant sur le carte (du conducteur précisément). L'accident, encore une fois n'était pas de notre faute, et nous avions encore une journée de loc prévue. Nous avons donc été punis pour une faute non commise. Aucune compassion, aucune aide pour trouver une solution!! Nous nous sommes retrouvé à l'aéroport d'Alicante en Espagne, sans moyen de retour, alors que nous devions être à Barcelone le soir même pour prendre un avion, retour en France. En plus du pris de la location, nous avons du aussi payer le retour en BlaBlaCar, ainsi que différents transports qui n'étaient pas prévus au début de notre voyage. Le monsieur a trouvé pour seul excuse "le service assistance Hertz est une autre compagnie qui n'a rien a voir avec nous" ! Haha, ce n'est pas notre problème !!! Mauvaise fin d'experience, dommage.

When we received our paperwork from easyrent it stated that we could collect the vehicle at either the Hertz or Thrifty desk in Palma airport. When iI approached the Thrifty desk the operative Rita advised that I couldnt collect it here (despite wearing Hertz labelled clothing). I showed her the paper work that clearly said that the vehicle could be collected at either Hertz OR Thrifty, be she insisted that because there was a Hertz image on the paper work that the vehicle could only be colelcted at the Hertz desk. This continued for ten minutes of so and she eventually relented but told me in no uncertain terms that they wouldnt normally do this and that they were doing us a favour. I dont know if the paper work or the operative was wrong, either way it added undue stress to the process.

Very good service, excellent quality price relationship. Car as it had been hired. I will not hesitate to repeat.

Thank your for the excellent service!

No full check up of vehicle before handover. Car was dirty and full of scratches and delivery person was rude to clean up. Finally with lots of arguments vehicle was changed which was good. Again no time given to inspect vehicle and person on duty was not interested to mark damage. Also he wrongly mark shelf in car which was not there. On returning person mark damage on Tire but same was not ask to check on handing over time. Since full coverage was there which safeguard for charges due to negligence of Hartz team. Great learning while renting car

Like: The car experience was great.
Dislike: When I tried to drop off the car at Gare St-Charles Tgv in Marseille at Wednesday 22 August at about 7.00 pm, the employer at the desk was really rude. He insulted me, he didn't speak English ("You are in France, you should speak French"), and he didn't answer any of my questions. It was really disturbing.

Paid about 12 euros a day for a better model. Upgraded from Seat Leon to Toyota CHR. Could feel the difference on the highways. Definitely a good tradeoff