HERTZ CAR RENTAL REVIEWS IN AUSTRALIA

The car although clean and no dents HEAVILY smelt like someone was heavy smoking in it for a whole week. Sadly this was the only car available but I can't believe this is even considered renta-able. It was a disgusting smell throughout the whole booking but the car did the job I needed it for. Was a surprise though that insurance was a whopping $50 per day! The drop off keys box outside the building is alittle concerning that anyone can come and take the key. No security there.

Include option for additional cover. It was very expensive at the desk.

As It was the 1st time I rent a car with Hertz, I had to pay a $500 deposit that was returned to my account 2 days after I'd returned the car.

Was very easy to use.

smooth check-in, car in good condition

first time booked through QEEQ, no particular remark

All very good

Very easy booking

The car exceeded my expectations.

The Hertz staff were extremely pleasant and helpful

I was very happy as a first time user

Waited a while after finally finding pick up point by accident and walking a fair fistsncr

Almost brand new car, very impressed, smooth rental process slightly slowed by small IT issues at pick up

Car was in excellent condition. Service was quick and easy

The whole booking process was easy and the price was very good

The Hertz customer service was excellent and gave me a choice of vehicles which was perfect for us travel

All worked perfectly

Happy with the car it met our needs

Too wobbly steering wheel once you reach 100 KMPH Sudden jerky automatic gears Oil light was on constantly

Customer reception was a little dodgy. I was pressured to pay for an upgrade. The company didn't actually have the compact vehicle I had booked, but did not disclose this. I persevered with my booked smaller vehicle and the company rep had to admit that they could only supply a larger vehicle (for no extra cost). The vehicle also had some cosmetic damage that was not disclosed. I had to take my own photos to prove to Hertz that the vehicle had some damage that their own pre-rental inspection did not show.

Excellent service - will use it again!

our car hire was problem free. Easy to pick up and drop off. we didn't exactly like the features of the car (ie. automatic driver assists often braked the car when it shouldn't have) but that wasn't the fault of Hertz. However, it wasn't the car choice we had chosen, but it still didn't ruin our holiday

very easy to book online

The lady who helped me was extremely friendly, a complete joy to deal with

The platform is easy to navigate and the price was the best by far

I oredered a Suziki Swift and got a Suburu Forester. I insured based on a Swift with no windscreen cover. Chip on Forester windscreen which has intelligent eyesight. I am yet to discover what/if this will cost.

Average

Exceeded expectations, Hertz were so accommodating and professional. Will definitely return.

Fantastic; I was concerned that the booking would not be recognised as it was through an agent, but it was seamless.

Everthing good from the time of arrival to pick up car to driving the car and returning it to same location in Mitchell Canberra. Prior to arriving to pick up car, I rang to check if all things ready to go. Customer service agent tone aclittle abrupt. Before driving off, we were just given the keys. After driving off it appears that the car had cuise control, but we were not shown how to operate it. It probably had Sat Nav but were not shoen it. I used Siri (Google) voice command on my phone instead. No problems starting car in freezing conditions. Great plus: the car, a KIA Cerato had done over 20,000 klms but looked brand new, spotless inside and out and clear windows and windscreens, inside and out....a 10 for presentation.

We were upgraded to a Kia Sportage and Corrie was really helpful in suggesting local places to see. Corrie is a real asset to Hertz, Pick up and drop off was quick and easy. Highly recommend.

Hertz were super efficient and easy to deal with.

A great booking platform, thanks.