Like: Picking up the vehicle was very easy and everything was explained to us step by step, we were offered different options but with out a hard sell and they weren’t pushed when we said no. Dislike: Although we were extremely happy with the pick up we had it was a shame we didn’t get the one we booked.
The car requested was not available.
After a lot of discussion with managers, we were eventually given a cabriolet as originally requested which was good.
Then halfway through our hire, the front wheel tyres required replacing. Hertz were very good in authorisation of this but we had to go a hundred mikes out of our way and a different route as originally planned to get new tyres put on. The car should have had new tyres from the beginning.
I felt that our safety had been compromised
The customer service was terrible. It took an hour to drop the car off at 10:30 pm. There was only three people ahead of us with two people working behind the counter. There was no simple key drop off. When I got home I realized that I left my kindle fire in the glove box. The next morning I called at 6:30 am when the internet said the rental agency opened. I thought that I could catch them before the car was rented again. No one answered. I called over a dozen times that day and no one ever answered. I stopped by the office twice. The first time they said only one person had a key to lost and found and the manager would be back Monday. I registered the item on the hertz website as directed. They said to come back at 5 pm when there next manager gets there and they might be able to help. When I returned, I waited for an HOUR AND A HALF. I explained the issue to the person at the desk. He said to please sit down and they would check. I waited patiently for 30 min while four guys stood at the desk and appeared to chat. I went up to ask if anyone was looking. They said that they had got busy and hadn’t had a chance. I waited another thirty minutes in a chair RIGHT IN FRONT OF THE DESK. I finally got in line to ask what was going on. After waiting another 30 min in the entire line AGAIN, I had to explain AGAIN why I was there. They said that no one could help me until the ONE MANAGER with the key returned on Tuesday (I was previously told Monday). So why did I wait ONE AND A HALF HOURS!?!?!? I want to speak to a manager, but I cannot get anyone on the phone. Right now I can only assume that someone stole my kindle and are so reluctant to help me.
Poor customer service our car wasn’t available he didn’t help at all and we were international tourists. Offered no options just shrugged his shoulders. When we dropped off the vehicle we got charged 100 USD our car was not available no discount was given on the larger mini van option.
The car was very dirty - not happy with its condition! We arrived at LAX late at night and the inside of the windscreen was filthy which made driving very dangerous. Reported it to the staff at pick up and drop off but no one seemed to care.
Car (camaro) has mechanical issues (steering/wheel alignment issues and was overdue for service by 5,000miles) meaning it was dangerous when driving on motorways above 60mph.
Swapped the car at Las Vegas the next day. No customer service. Didn’t have a replacement so had to go with a four door even though we had especially booked an American muscle car for our honeymoon. Very disappointed with hertz and wouldn’t bother booking a car with them again given lack of customer service. Had a much better and smoother experience with Dollar.
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S.Al-Saraf
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View more >William M
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View more >LG
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View more >Dislike: Took way too long to pickup car.
M.Dickson
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View more >Dislike: Although we were extremely happy with the pick up we had it was a shame we didn’t get the one we booked.
M.Koob
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View more >Dislike: car was a bit beat but still got the job done
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View more >A.Breedt
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View more >W.Tsou
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View more >M.Shipley
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View more >B.Williams
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View more >P.ZAMOR-BOISSY
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View more >British tourists
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View more >F.TOMA
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View more >Dislike: Nothing
E.K.
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View more >Paul
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View more >N.ALMADHI
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View more >Dislike: The booking was a long vehicle , unfortunately I was given a small typ !! Not enough for my pages
S.Duncan
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View more >Mike M
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View more >Dislike: Nothing
Car Rental Brands Ranked In Los Angeles
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