CAR RENTAL REVIEWS ON HERTZ AT ZURICH AIRPORT, ZRH

The stuff went out of their way to provide the best vehicle.

I called customer service to see if out of courtesy they can allow to return the car two hours later, and they declined saying that anything above 30 min would be a whole day charge. I suggest to introduce an hourly charge at the time of return. Wouldn't affect their vehicle turn around as they have huge inventory.It would build good will.

I was told on pickup of the car I would not be able to use a Visa card for the deposit for the car. Only MasterCard was accepted unless I maxed out their insurance which was of no use for me and I was forced to as Visa was the only payment I have on my holiday. The staff directed me incorrectly to the car park to leave the airport with my 60kgs of luggage...... gigantic waste of time starting our trip in Switzerland. The Mazda CX-5 was the only good thing about the experience.

OK

OK

They didn't have the car we booked, but we got a slightly smaller one with free GPS and an extra driver. Also the return guy chased me down the street to give me my sunglasses back. So happy with our experience.

Friendly and professional staff. Cars in good condition. Detailed documentation, including damage reports with pictures

It would be very helpful if Qeeq offered more comprehensive online rental contract management. For example, the ability to request rental extensions online would be a great feature

No one answered the phone to change the reservation. There was no option to change it online.