EUROPCAR CAR RENTAL REVIEWS IN NEW ZEALAND

The Kia was in excellent condition and the latest model. However: Firstly, when I inquired about whether the vehicle was equipped with sat. nav. I was told it was$12 per day extra. For 15 days this amounts to an extra $180. I refused. I had assumed it was equipped with Apple Car Play which it did. This worked in conjunction with my Iphone. Secondly, it stopped working. I went to a Kia dealer who could not get it to work, stating there is something wrong with the software. This became an inconvenience as I could not use the vehicle monitor screen for navigation. I was obliged to purchase a mobile phone screen mount. It follows I was mislead in relation to having to pay extra for sat nav. The sat nav should also be repaired before anoter customer gets caught out. I told the lady when I returned the vehicle. However, I do not think she made a note of it. Very frustrating.

Staff at airport were excellent - efficient quick and helpful Car was tidy and easy to find at airport

Easy to use - comprehensive advice

Complimentary upgrade

worked good !

No problems !

When traveling through NZ, was NEVER told that needed to change cars at the ferry, between the north and south island. Had to change all my ferry bookings at the last minute. Absolute nightmare of an experience and neither Europcar nor Easyrentcars.com wanted to take the blame for the lack of notice. VERY unimpressed with both. Would have rented from other companies if rentals hadn't been sold out.

We never had this car. They were sold out and we had to wait more than an hours to finally get the smallest car in the parking lot.

We'd booked a Toyota RAV 4 auto (or equivalent) but were given a Nissan Quashquai (on the South Island) which is smaller than a RAV 4. For the North Island we got a Kia Sportage which wasn't as clean as it could have been.

Excellent service and email communication throughout.

Nice car, well maintained and the service was superb

Was a bit reluctant using QEEQ as this was the first time using them. BUT it was an awesome service

Smooth and easy

Good price with little hassle

Booked a large 4x4 SUV but got a small 2wd instead. Couldn't give us a good reason why we couldn't get the vehicle we booked. Their vacuum cleaner didn't work. And had no staff. Very shambolic. A bad experience.

Good. But wondering if we missed a message from Europcar to earn that they couldn't fulfil their vehicle obligation.

Counter staff was very efficient but handling all the people waiting for their cars with no assistance was clearly not easy.

The car was fantastic. The staff at check were good but there were not enough of them. There was a high volume of people picking up cars on arrival with only 2 staff on the counter. Wait time of almost 1 hour and 30 mins was not ideal after long flights and 2 young children.

Great service! Look forward to using you again in the future!

Booked a Kia Cerato, the staff gave me an Audi A1. Really surprised me. Feeling this is the best rental company in the world.

YES

I love the service

Europcar Queenstown 034425887 Georgie (Europcar Christchurch airport) who helped us when we collected the car from Christchurch was awesome. She was so friendly and helpful. She allocated a brand new KIA Carnival for us (mileage was only 20 Km) which was a wonderful surprise. The car was so spacious and had all of the safety features that you expect from 2022 model. The ride was so smooth and comfortable for 6 people. I was so reluctant to return it at the end of our trip

Easy booking process. They were so helpful when I had to cancel the booking with one rental company and made a new booking with another rental company.

It was a terrible experience when you pay for a small SUV and you get a sedan and you are told its a similar vehicle. The staff had no interest or care, all they kept saying is it has 5 seats and can hold your bags.

If you are going to let people book a SUV can you atleast make sure it comes with some sort of guarantee that your customers dont end up in a sedan. If I wanted a sedan, I would have booked a sedan and saved money. Im writing this review and I kind of know there is no hope in hell anything is going to come of it, but I have to try.

Disappointed as they have overcharged me. Booking was for NZ$316.83 (AU$302.83) + $200 bond, So AU$502.83 was frozen on credit card. But when I returned the car they charged my card with NZ$373.83 instead of the $316.83, petrol was filled there was no reason to take any extra. Invoice still has not been supplied despite requested. Further they were still holding the AU$502.83 a week later in pending as well as being paid on the 17th for the car. So they had double dipped my card for 5 working days overdrawing it as well as taking an extra $57 with no explanation.

Good

I would like to share a constructive feedbacks as follows: 1. Counter check in staff The counter staff were awesome and nice, they informed us in advance that they're new, they did their best to follow all the written instructions to help with the pick up process. Behind us there were 3 other customers. But shame for Europcar, they should have some senior staff to assist the new staff to avoid long queue and complaints. 2. Full tank for the new renter Make sure to check the fuel meter when the previous renter return the car to make sure it's full tank. I I picked the car up with millage at 3679km (pic.#1) , just realized when I was travelling at 3772km - mileage left to travel 765km (pic.#2), it was just 3km away from airport that the fuel meter showed only 15 bars (full tank is 16 bars). For the clear details at 3777km when I pulled over to take another photo (pic.#3). I didn't bother to return to the counter to complaint as I had an appointment that I was late because of the long process. In the middle of the trip, I refuelled and it showed 16 bars on the fuel meter and millage left to travel 926km (pic.#4). From this only, I felt cheated as if only I took the vehicle full tank, I would have travelled another 161km. Another clear information (pic.#5) when I refuelled again at the Z-petrol station by Frankton Road in Queenstown before return the vehicle at Queenstown airport which only 2.5km away. Again, millage left to travel still 957km and not 765km as when I picked up. Thank you.

All good. ☺️

Smooth, easy, and perfect experience

All was good! Some confusion as the currency swapped between NZD and USD between different pages

Some confusion as to where to pick up the car from, Domestic or International. Took a long time to get processed. Instructions to go to car pick up point were confusing but finally worked it out.

Easy to use.